Experienced auto claims professional with 7+ years in claims investigation, liability assessment, and policy coverage review. Known for clear communication, accurate documentation, and timely policyholder updates.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Property Damage Adjuster - Auto
The Hartford
Indianapolis, IN
07.2025 - 10.2026
Interviewed insureds, claimants, and witnesses to gather incident details.
Reviewed police reports, statements, and applicable laws to assess liability.
Verified policy coverage against loss details and claim notes to ensure accurate claims processing.
Coordinated with policyholders and vendors on claim status to provide timely updates and maintain transparency.
Documented claim file updates and administrative notes to maintain comprehensive records for claims assessment.
Centralized Auto Services
The Hartford
Indianapolis, Indiana
08.2021 - 08.2025
Enhanced customer satisfaction through effective problem resolution with knowledgeable and friendly service.
Streamlined task prioritization and organization to achieve service goals.
Completed day-to-day duties accurately and efficiently.
Ensured accurate claims processing by verifying policy coverage against loss details and claim notes.
Total Loss Specialist
The Hartford
Indianapolis, IN
04.2018 - 08.2021
Verified title documents and lienholder information for claim file accuracy.
Communicated claim status and next steps to policyholders with clear, professional language.
Collaborated with other departments within the organization in order to resolve customer issues quickly and efficiently.
Education
Bachelor of General Studies - Industral Leadership And Management
Ball State University
Muncie
01-2013
Skills
Claims investigation
Liability assessment
Policy coverage
Claim documentation
Auto claims
Claims negotiation
Insurance regulations
Customer service
Effective communication
Time management
Multitasking
Certification
IN Resident Independent Adjuster 3895846
Timeline
Property Damage Adjuster - Auto
The Hartford
07.2025 - 10.2026
Centralized Auto Services
The Hartford
08.2021 - 08.2025
Total Loss Specialist
The Hartford
04.2018 - 08.2021
Bachelor of General Studies - Industral Leadership And Management