Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alexus Smith

Fort Worth,TX

Summary

Professional with solid background in property damage assessment and claims management. Skilled in evaluating damages, , and delivering customer-centric solutions. Strong focus on team collaboration and achieving results. Adaptable and reliable, with expertise in conflict resolution, analytical thinking, and effective communication.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Auto Property Damage Adjuster

Liberty Mutual
11.2023 - Current
  • Mitigated potential losses by identifying potential fraud indicators during investigations and escalating suspicious cases for further review.
  • Reduced processing time for property damage claims by promptly contacting policyholders to obtain necessary information.
  • Enhanced claim resolution efficiency by thoroughly investigating property damage claims and accurately determining coverage.
  • Improved customer satisfaction with timely communication, providing updates on claim status and addressing concerns throughout the process.

Claims Adjuster

CRAWFORD AND COMPANY, Greeley
04.2021 - 09.2023
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Investigated and assessed damage to property and reviewed property damage estimates.

Education

Business Administration And Management

Tarrant County College
Fort Worth, TX
04-2024

Skills

  • Claims investigation
  • Customer service
  • Decision-making
  • Problem-solving
  • Insurance policy knowledge
  • Time management
  • Attention to detail
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking

Certification

  • Texas All Lines Adjuster License

Licenses No:2878959

Issue Date: 08-08-2022

Expiration Date: 09-30-2025

Timeline

Auto Property Damage Adjuster

Liberty Mutual
11.2023 - Current

Claims Adjuster

CRAWFORD AND COMPANY, Greeley
04.2021 - 09.2023

Business Administration And Management

Tarrant County College

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