BRITTANNI BAXTER
Dallas,TX
Summary
Results-driven insurance professional with extensive experience in managing complex auto claims and conducting thorough investigations. Expertise in negotiating fair settlements and delivering exceptional service in high-pressure environments. Committed to enhancing claims operations and contributing to company success.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Auto damage Adjuster
Pilot Catastrophe Services
Dallas, TX
05.2026 - 09.2026
- Liability investigation- evaluated multiple vehicle accidents by analyzing police reports, interviewing witnesses, examining physical evidence to accurately assign negligence
- Negotiated settlements for vehicle damage claims
- Managed level 1 and 2 mid to high complex auto claims
Auto damage Adjuster
Geico
Dallas, TX
02.2022 - 05.2026
- Conducted thorough investigations in high-pressure CAT environments, verifying coverage and accurately assessing damage to determine total loss value.
- Calculated replacement cost and actual cash value settlements using industry-leading estimating tools to ensure fair compensation for claimants.
- Managed complex auto claims for severe CAT events, ensuring timely resolutions and compliance with industry standards.
personal lines/liability adjuster/Total Loss Auto Insurance Claims Adjuster
Progressive Insurance
Austin, TX
05.2012 - 12.2021
- (2017-2023) total loss adjuster
- Investigated, evaluated, and resolved total loss auto insurance claims efficiently while adhering to company and state guidelines.
- Handled negotiations with claimants, lienholders, and salvage vendors to finalize settlements promptly and accurately.
- Determined vehicle valuations using market research, appraisals, and industry tools.
- Coordinated with body shops, tow yards, and salvage yards to manage vehicle possession and title processing.
- (2015-2017) Liability Adjuster
- Conducted independent settlements, negotiating directly with claimants for fair resolutions.
- Conducted investigations
- Negotiation and dispute resolution
- Developed advanced expertise in insurance policy management, assisting policyholders with inquiries, policy modifications, and claims processing, while ensuring full compliance with coverage verification and regulatory Requirements.
Education
Some College (No Degree) - Nursing
North Carolina A&T State University
Greensboro, NCSkills
- Claims management
- Claims investigation
- Liability investigation
- Total loss valuation
- Damage assessment
- Settlement negotiation
- Guidewire
- Claim Station
- Symbility
- Quality assurance
- Problem-Solving
- Attention to Detail
- Supplement Claims
Certification
Property and Casualty License, State farm auto certification, State farm Property Certification
Technical Skills:
Property Language Proficient, Proficient, Auto Language Proficient
Timeline
Auto damage Adjuster
Pilot Catastrophe Services
05.2026 - 09.2026
Auto damage Adjuster
Geico
02.2022 - 05.2026
personal lines/liability adjuster/Total Loss Auto Insurance Claims Adjuster
Progressive Insurance
05.2012 - 12.2021
Some College (No Degree) - Nursing
North Carolina A&T State University