Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chris Lukowski

Tucson,Arizona

Summary

Skilled in claims handling, demonstrating exceptional analytical abilities and a commitment to integrity. I-CAR Pro Level 3 Auto Damage adjuster equipped with excellent customer service skills to take on multiple cases while meeting strict deadlines. As the Risk Management Coordinator and RMIS System Administrator, achieved significant improvements in claims processing efficiency and accuracy for Mister Car Wash. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

2026
2026
years of professional experience

Work History

Auto Damage Adjuster

GEICO
01 2024 - Current
  • Evaluated and investigated an average of 5 auto claims per day
  • Utilized advanced estimation software to ensure accurate estimates and fair resolutions.
  • Communicate with clients to set expectations and provide updates on claims progress handling over 30 calls per day.
  • Resolve auto damage claims efficiently, enhancing customer satisfaction.

Risk Management Coordinator

Mister Car Wash
04.2022 - 12.2023
  • RMIS System administrator, resolving configuration and user issues efficiently.
  • Trained field staff at over 450 stores across 21 states on risk policies and software utilization, enhancing compliance and increasing data capture.
  • Helped risk management team produce timely reports analyzing auto damage claim data.

Telephone Claims Representative II

GEICO
03 2021 - 02.2022
  • Efficiently managed high call volumes and case loads averaging 5 claims per day, ensuring timely case resolutions.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.

Team Lead

Arizona Interior Maintenance Service
03 2011 - 03.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

MBA -

University of Phoenix
Tucson
10.2021

Bachelor of Science - Business

University of Phoenix
Tucson
01.2019

Skills

  • Claims management
  • Customer service expertise
  • Analytical Problem Solving
  • Keen Attention to Detail
  • Strategic Planning Skills
  • Data analysis
  • Time management
  • Damage assessment

Timeline

Risk Management Coordinator

Mister Car Wash
04.2022 - 12.2023

Auto Damage Adjuster

GEICO
01 2024 - Current

Telephone Claims Representative II

GEICO
03 2021 - 02.2022

Team Lead

Arizona Interior Maintenance Service
03 2011 - 03.2021

MBA -

University of Phoenix

Bachelor of Science - Business

University of Phoenix
Chris Lukowski