Chris Lukowski
Tucson,Arizona
Summary
Skilled in claims handling, demonstrating exceptional analytical abilities and a commitment to integrity. I-CAR Pro Level 3 Auto Damage adjuster equipped with excellent customer service skills to take on multiple cases while meeting strict deadlines. As the Risk Management Coordinator and RMIS System Administrator, achieved significant improvements in claims processing efficiency and accuracy for Mister Car Wash. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
2026
2026
years of professional experience
Work History
Auto Damage Adjuster
GEICO
01 2024 - Current
- Evaluated and investigated an average of 5 auto claims per day
- Utilized advanced estimation software to ensure accurate estimates and fair resolutions.
- Communicate with clients to set expectations and provide updates on claims progress handling over 30 calls per day.
- Resolve auto damage claims efficiently, enhancing customer satisfaction.
Risk Management Coordinator
Mister Car Wash
04.2022 - 12.2023
- RMIS System administrator, resolving configuration and user issues efficiently.
- Trained field staff at over 450 stores across 21 states on risk policies and software utilization, enhancing compliance and increasing data capture.
- Helped risk management team produce timely reports analyzing auto damage claim data.
Telephone Claims Representative II
GEICO
03 2021 - 02.2022
- Efficiently managed high call volumes and case loads averaging 5 claims per day, ensuring timely case resolutions.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Team Lead
Arizona Interior Maintenance Service
03 2011 - 03.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Worked different stations to provide optimal coverage and meet production goals.
Education
MBA -
University of Phoenix
Tucson10.2021
Bachelor of Science - Business
University of Phoenix
Tucson01.2019
Skills
- Claims management
- Customer service expertise
- Analytical Problem Solving
- Keen Attention to Detail
- Strategic Planning Skills
- Data analysis
- Time management
- Damage assessment
Timeline
Risk Management Coordinator
Mister Car Wash
04.2022 - 12.2023
Auto Damage Adjuster
GEICO
01 2024 - Current
Telephone Claims Representative II
GEICO
03 2021 - 02.2022
Team Lead
Arizona Interior Maintenance Service
03 2011 - 03.2021
MBA -
University of Phoenix
Bachelor of Science - Business
University of Phoenix
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