Summary
Overview
Work History
Education
Skills
Licenses
Timeline
Hi, I’m

Kimberly Cassaday

Elizabeth City,NC
Kimberly Cassaday

Summary

Personable Auto Claims Adjuster with first-rate skills in risk assessment, mitigation and policy interpretation. Adept at investigating and resolving liability exposures in multiple states while abiding by each state's specific requirements. Talented at organizing and prioritizing time-sensitive claims and projects. Currently licensed in multiple states.

Overview

14
years of professional experience

Work History

GEICO Insurance

Auto Damage Adjuster
07.2016 - 05.2023

Job overview

  • Evaluated physical damage as presented by claimants and insureds on vehicles with consideration to facts of loss and coverage.
  • Determined coverage as related to Family Auto Policy contracts.
  • Negotiated with claimants and insureds to settle claims.
  • Issued payments to claimants, insureds, and interested third parties.
  • Successfully referred questionable damages and claims to NCDOI and Special Investigations Unit
  • Worked as part of a specialty hybrid team incorporating highly trained auto damage associates to investigate and assess fraud claims.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Created detailed assessments of damages to property and vehicles.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Carried and managed consistently heavy project workload through exemplary organizational, time management and collaboration talents.
  • Assessed complex claims and accurately determined value of damages.
  • Kept current on insurance regulations, laws, policies and procedures.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Successfully worked in field, CAT Duty, drive-ins, partner shops, and virtually.
  • During and after pandemic, piloted a work-from-home based total loss team where adjusters would coordinate vehicle move from tow yard to salvage yard, assess damage and appraise potential total losses, present settlements to insureds and claimants, and execute total loss paperwork including Power of Attorney and Odometer Disclosure Statements and assisted in procuring titles for vehicles to bring claims to closure. Monitored pending total loss auctions and assisted with same, resulting in 30% returns to company for profitability.

Sub-Stantial Corporation DBA Subway

Multi Unit Restaurant Manager
01.2009 - 07.2016

Job overview

    • Carefully interviewed, selected, trained, and supervised staff.
    • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
    • Led and directed team members on effective methods, operations, and procedures.
    • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
    • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
    • Reconciled cash and credit card transactions to maintain accurate records.
    • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
    • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
    • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
    • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
    • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
    • Motivated staff to perform at peak efficiency and quality.
    • Managed staff schedules and maintained adequate coverage for all shifts.
    • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
    • Responsible for multiple restaurant units at a time, traveling between stores to ensure compliance with local, company, and franchise expectations and profitability.

Education

College of The Albemarle
Elizabeth City, NC

No Degree from Business Administration

University Overview

  • Dean's List recipient for multiple semesters
  • Principles of Management, Business Administration, Marketing, Accounting, and other professional development courses
  • Developed a keen interest in organizational psychology that continued to fuel my passion for training and management to date.

Skills

  • Problem-solving abilities
  • Critical thinking
  • Damage assessment expertise
  • Estimating repair costs
  • Report writing
  • Conflict resolution
  • Attention to detail
  • Organizational skills
  • Time management
  • Interpersonal skills
  • Integrity and ethics
  • Technical automotive knowledge
  • Claims processing proficiency
  • Strong analytical skills
  • Excellent communication
  • Industry regulations knowledge
  • Empathy and compassion
  • Fraud detection
  • Insurance policy understanding
  • Adaptability
  • Claims Investigation
  • Natural Disaster Experience
  • Insurance Regulations Knowledge
  • Policy Interpretation
  • Claims Handling
  • Vehicle Inspections
  • Auto Damage Appraisal
  • Claims Process Explanation

Licenses

North Carolina Department of Insurance Residence Adjusters License: 18127067

State Reciprocity Licenses: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Idaho, Indiana, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Montana, Nevada, New Hampshire, New Mexico, Oklahoma, Oregon, Rhode Island, South Carolina, Texas, Utah, Vermont, Washington, West Virginia, Wyoming

Timeline

Auto Damage Adjuster

GEICO Insurance
07.2016 - 05.2023

Multi Unit Restaurant Manager

Sub-Stantial Corporation DBA Subway
01.2009 - 07.2016

College of The Albemarle

No Degree from Business Administration

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Kimberly Cassaday