Brianna Winzer
Auto Adjuster
Spring,TX
Summary
Self-directed support professional with demonstrated performance in customer service, problem-solving, time management and organizational skills. Implements decisions to achieve both immediate and long-term goals, Sound decision-making and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Auto Damage Adjuster
GEICO
02/14/22 - Current
- Inspected damaged vehicles to determine repair costs and extent of damage.
- Analyzed photographs, diagrams, and reports to assess severity of vehicle damage.
- Researched parts pricing and labor rates to accurately estimate repair costs.
- Negotiated with body shops on behalf of customers to secure best possible prices for repairs.
- Drafted detailed estimates for customers regarding repairs needed due to accident or other incidents.
- Assisted in resolving disputes between customers and body shops over cost of repairs.
- Verified that all repair work was completed according to the estimate.
- Evaluated customer satisfaction with completed repairs by conducting follow-up calls.
- Investigated claims of fraud involving inflated repair bills or substandard parts and labor quality.
- Reviewed invoices submitted by body shops for accuracy prior to authorizing payment.
Insurance Sales Agent
Select Quote
12.2020 - 02.2022
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Generated quotes and proposals for clients to match individual needs.
- Provided comprehensive product knowledge and guidance to help clients on product selection.
- Negotiated contracts with clients to establish best coverage with lowest cost.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
Certified Nursing Assistant
Froedtert Hospital
06.2017 - 11.2020
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or stretcher.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Cleaned and sanitized patient rooms according to established protocols.
- Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Store Associate
Target
07.2014 - 05.2017
- Assisted customers with product selection, pricing and availability.
- Provided cash register operations and handled customer payments.
- Stocked shelves with merchandise and maintained inventory levels.
- Organized store displays to ensure maximum visibility of products.
- Ensured the cleanliness and tidiness of the store.
- Addressed customer complaints in a professional manner.
- Operated scanning equipment for price checks and stock replenishment.
- Assisted with loading and unloading deliveries from vendors.
- Processed returns and exchanges according to company policy.
- Performed daily opening and closing procedures for store operation.
- Answered incoming calls regarding product inquiries or orders.
- Demonstrated excellent customer service skills at all times.
Education
High School Diploma -
Washington High School
Skills
Strong analytical skills
Time Management
Interpersonal Communication
Problem-solving abilities
Adaptability and Flexibility
Customer service expertise
Claims Handling
Claims Processing Proficiency
Teamwork capabilities
Insurance Policy Understanding
Integrity and ethics
Damage Assessment Expertise
Timeline
Insurance Sales Agent
Select Quote
12.2020 - 02.2022
Certified Nursing Assistant
Froedtert Hospital
06.2017 - 11.2020
Store Associate
Target
07.2014 - 05.2017
Auto Damage Adjuster
GEICO
02/14/22 - Current
High School Diploma -
Washington High School
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