Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Edwin Gonzalez

Shirley,NY

Summary

Ethical Auto Claims Adjuster with excellent customer service skills to take on multiple cases while meeting strict deadlines. Appraiser adept at completing high volume of appraisals quickly and accurately. Motivated to exceed business expectations while delivering highly accurate results. Proven history of streamlining processes for maximized productivity.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Auto Damage Adjuster

GEICO
03.2022 - Current
  • Negotiated fair settlements with body shops, policy holders, & claimants while balancing their needs with company interests.
  • Proficient in CCC One to quickly & efficiently settle claims.
  • Maintained positive relationships with policyholders, claimants, & body shops by providing exceptional customer service throughout the claims process.
  • Conducted comprehensive vehicle inspections to accurately assess damage and determine repair costs.
  • Managed a large caseload of auto damage claims, ensuring prompt resolution while maintaining high-quality standards in all aspects of handling each case. (Up to 70 pending inspections in late 2022)
  • Experience with Catastrophe claims and being on a CAT team. (2022 Hurricane Ian relief)
  • Coordinated with other departments to address any issues related to coverage or policy interpretation.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Experience properly running correct & fair valuations of Total Loss vehicles
  • Coordinated timely pickups of total loss vehicles while limiting excessive charges, and negotiating fair and reasonable charges when needed.
  • Stayed current on insurance regulations, laws, policies and procedures. Adhered to NY State Regulation 64 insurance laws while handling claims.
  • Experience issuing payments in a timely manner to correct parties.
  • Managed Hertz and Enterprise rentals accordingly.

Logistics Manager

SD Spring & Wheel
02.2015 - 02.2022
  • Led and managed projects to support logistics efforts and plans
  • Collaborated effectively in a cross-functional team-oriented environment
  • Created and fostered a work environment that helped expand the department from 3 to 8 people currently
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.
  • Helped implement a security system that reduced our monthly losses from over $100K down to less than $10K
  • Identified and resolved shipping and packaging errors
  • Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
  • Consistently met company and department objectives within budget and time constraints
  • Utilized Ordering, Tracking, and Billing systems
  • Created and Enforced policies and procedures for entire logistics team.
  • Improved on-time delivery rates by optimizing transportation routes and scheduling.

Education

High School Diploma -

William Floyd High School
Shirley, NY
06.2007

Skills

  • Proficiency with Program such as: CCC One, Checkwriter, MS Word, MS Excel, MS Outlook, UPS Worldship
  • Claims Processing Proficiency
  • Teamwork capabilities
  • Estimating Repair Costs
  • Industry Regulations Knowledge
  • Strong analytical skills
  • Logistical skills - Appointment Coordination
  • Insurance Policy Understanding

Accomplishments

  • Made chairman's club multiple months for both Bronze and Silver.

Certification

Forklift Certification

Timeline

Auto Damage Adjuster

GEICO
03.2022 - Current

Logistics Manager

SD Spring & Wheel
02.2015 - 02.2022

High School Diploma -

William Floyd High School

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Edwin Gonzalez