Fernando Valdez
Carrollton
Summary
Highly experienced customer service professional with a proven ability to quickly adapt to new areas and processes. Demonstrates a strong customer service orientation and a results-driven approach. Skilled in effectively utilizing new systems to meet deadlines and collaborate with a fast-moving team. Results-oriented achiever who consistently exceeds targets and drives success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Auto Damage Adjuster
Liberty Mutual Insurance Company
09.2023 - 11.2023
- Drafted detailed estimates for customers regarding repairs needed due to accident or other incidents.
- Conducted research into new technologies used in the automotive industry that could improve efficiency within the organization.
- Negotiated with body shops on behalf of customers to secure best possible prices for repairs.
- Adhered strictly to company policies when assessing damages and estimating costs.
- Updated client records diligently, ensuring accurate information for future reference and communication.
- Leveraged strong negotiation skills when working with external partners such as body shops or salvage vendors.
Quick Foto Adjuster
Allstate Insurance Company
04.2017 - 08.2023
- Review the photo packages and correctly write a preliminary estimate based on the visible damage.
- Contact the customer and verify per the standard operating procedure and state guidelines the nextstep information.
- Answered inbound adjuster calls which come through the internal transfers for adjuster assistance.
- Recently I have begun completing waiver supplements and am continuously searching for more information to help become a better adjustor.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
Quick Foto Processor
Allstate Insurance Company
12.2013 - 04.2017
- Review and Triage incoming real time Photos from the Allstate.com QuickFoto Application.
- Once the photos are reviewed I would assign the QuickFoto Adjuster task for an estimate to be written based on the uploaded photos
- Also worked the follow up task to contact the customers and ensure they had the correct links to the system and were able to download the QuickFoto App to their smartphone
- Recognized as a high-volume producer, consistently completing a number of tasks accurately with a-high quality percentage. Guide and train 10 other processors on the daily tasks.
- My team also received in bound calls from internal and external customers who need assistance with the App or registering with the website.
Subrogation Processor
Allstate Insurance Company
02.2008 - 07.2010
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
Education
High School Diploma -
Chandler High School
Chandler, AZ06.1991
Skills
- Communication skills (10 years)
- Customer support
- Microsoft Powerpoint (10 years)
- Automotive service
- Packing
- Advanced oral and written communication skills MS Excel and Outlook proficient
- 10 key typing
- Data entry
- Materials handling
- Automobile claims specialist Rental portal management
- Typing
- Filing (10 years)
- Types 45 WPM
- Adaptability
- Phone etiquette
- Relationship management
- Medical billing
- Skilled multi-tasker MS Office
- Medical terminology
- Computer literacy
- Writing skills
- Vehicle maintenance
- Delivery driver experience
- Cataloging
- Windows
- Mechanic experience
- Van driver (1 year)
- Food service (5 years)
- Microsoft Excel
- VPN
- Data collection
- Microsoft Access
- Organizational skills (20 years)
- Analysis skills
- HIPAA
- Adobe Acrobat
- Microsoft Office (10 years)
- Flexibility
Certification
- Driver's License
- Motorcycle License
- Non-CDL Class C
Languages
English
Full Professional
Timeline
Auto Damage Adjuster
Liberty Mutual Insurance Company
09.2023 - 11.2023
Quick Foto Adjuster
Allstate Insurance Company
04.2017 - 08.2023
Quick Foto Processor
Allstate Insurance Company
12.2013 - 04.2017
Subrogation Processor
Allstate Insurance Company
02.2008 - 07.2010
High School Diploma -
Chandler High School
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