Joshua Carter

• Evaluated auto damage assessments to determine claim validity and establish repair costs.
• Collaborated with repair facilities to ensure timely completion of vehicle repairs and customer satisfaction.
• Reviewed and analyzed insurance policies to accurately adjust claims in compliance with company standards.

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• Cancel Health Insurance accounts
• Take payments
• Reinstate accounts

• Explain interest rates
• Assist with reward points
• Decide if clients will receive their late fees

• Help clients deal with fraud claims
• Assist customers with overdraft fees
• Explain deposit holds

• Collect outstanding tolls
• Take outbound and inbound calls
• Cold calling up to 200 calls a day

• Explaining to customers they have been approved for Medicaid.
• Describe to customers the different Medicaid plans they have in the county they live in
• Establish the benefits of Chip (Medicaid) for children

• Answer customer inquiry
• Explain the surcharge program
• Collect surcharge payments