Salvador Reina
Belleville,NJ
Summary
Experienced with assessing vehicle damage to determine repair costs and settlements. Utilizes effective communication to negotiate with repair facilities. Knowledge of industry standards and insurance policies to ensure accurate and fair assessments while providing excellent customer service to every client.
Overview
12
12
years of professional experience
Work History
Auto Damage Adjuster
GEICO
Paramus, NJ
06.2021 - Current
- Evaluated auto damage claims up to $150k to determine validity and coverage under policy guidelines.
- Consistently met or exceeded performance targets related to claim cycle time, accuracy, and customer satisfaction scores.
- Collaborated with repair facilities to ensure compliance with industry standards.
- Mentored junior adjusters on best practices for claim evaluations and customer interactions.
- Extensive knowledge of common industry claims systems such as CCC, Copart, ARMS, and Atlas.
Personal Account Representative
State Farm Insurance
Hoboken, NJ
07.2019 - 06.2021
- Established customer relationships through providing prompt customer service on insurance eligibility, coverages, policy changes, and billing clarification using ECRM, NECHO and SFPP.
- Trained new representatives on best practices for client interactions and policy knowledge.
- Managed high-pressure situations calmly and professionally, effectively handling client complaints or escalated issues.
- Handled 30+ calls daily resulting in top team performance on a consistent basis
Frame Stylist
Drs. Savoy & Siegel LLC
Jersey City, NJ
03.2014 - 06.2019
- Styled and fitted eyewear to enhance customer satisfaction and visual comfort.
- Conducted pre-examination screening including auto-refractions and eye pressure tests. Performed special testing for patients at risk of glaucoma through optic-coherence tomography, vision assessments, and pachymetry.
- Collaborated with optometrists to recommend appropriate frame selections for patients thus promoting sales in excess of $2,000 daily
- Greeted office visitors and checked patients in through the OfficeMate operating systems and recorded patient history through the EMR system.
Education
Bachelor of Arts - Political Science Major, Pre-Law Minor
Montclair State University
Montclair, NJ05.2019
Skills
- Bilingual in English and Spanish
- NY Adjuster License since 2021
- Previously licensed in Property, Casualty, and Life Insurance
- Claims processing proficiency
- Estimating repair costs
- Insurance policy sales
- Excellent communication
- Problem-solving
Timeline
Auto Damage Adjuster
GEICO
06.2021 - Current
Personal Account Representative
State Farm Insurance
07.2019 - 06.2021
Frame Stylist
Drs. Savoy & Siegel LLC
03.2014 - 06.2019
Bachelor of Arts - Political Science Major, Pre-Law Minor
Montclair State University