BRYAN WORTS
ST PETERSBURG,FL
Summary
Personable and analytical individual with keen eye for detail and positive, upbeat demeanor. Possesses in-depth understanding of vehicle repair processes and proficiency in using estimating software to evaluate damage and calculate repair costs. Committed to providing accurate estimates and ensuring customer satisfaction through thorough assessments.
Offering strong foundation in analytical thinking and problem-solving, eager to learn and develop in auto claims industry. Brings ability to quickly grasp new concepts and apply technical skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Auto Damage Adjuster
American General Adjusting
08.2023 - Current
- Leveraged strong negotiation skills when working with external partners such as body shops or salvage vendors.
- Conducted comprehensive vehicle inspections to accurately assess damage and determine repair costs.
- Strengthened team performance by sharing knowledge and expertise on industry best practices for auto damage adjusting.
- Managed a large caseload of auto damage claims, ensuring prompt resolution while maintaining high-quality standards in all aspects of handling each case.
- Kept current on insurance regulations, laws, policies and procedures.
Senior Auto Damage Appraiser
Caliber Collision
05.2022 - Current
- Collaborated with insurance adjusters to negotiate fair settlements for all parties involved.
- Effectively prioritized workload to ensure timely completion of assignments without sacrificing quality or attention to detail.
- Enhanced team performance through consistent coaching, mentoring, and cross-training of junior appraisers.
- Served as a subject matter expert for colleagues, providing guidance on complex claims and repair scenarios.
- Increased accuracy in repair estimates through continuous training in automotive technologies and materials.
- Developed a reputation for exceptional customer service, resulting in increased referral business and positive reviews from satisfied clients.
Auto Damage Manager
Gerber Collision
10.2020 - 05.2022
- Mentored junior staff members on proper procedures for investigating accidents, assessing damages accurately, writing detailed reports for case files.
- Reduced claim processing time for faster resolutions, streamlining workflows and prioritizing urgent cases.
- Increased accuracy in damage estimates by staying current on industry trends, attending workshops, and obtaining certifications relevant to the field.
- Supervised and managed shop operations and tasks.
- Launched quality assurance practices for each phase of development
Auto Collision Estimator
Luther Collision
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Conducted ongoing quality checks on completed repairs before returning vehicles to customers, ensuring highest level of workmanship standards were met consistently.
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
- Contributed to shop profitability by identifying potential upsell opportunities during the estimation process.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
Collision Center Manager
AutoNation Collision
- Checked quality of all work to maintain customer satisfaction.
- Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
- Maintained safety of all personnel through hands-on management.
- Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
- Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
- Collaborated with other departments to improve overall company performance and customer experience.
Parts Specialist
Abra Auto Body
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
Quality Support Associate
Abra Auto Body
- Provided technical support to production personnel.
- Investigated customer complaints to take necessary corrective actions.
- Checked color, shape, texture and grade of products and materials.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Communicated with production team members about quality issues.
Education
High School Diploma -
Coon Rapids High School
Coon Rapids, MN01-2004
Skills
- Licensed Claims Adjuster (7 States)
- Licensed Appraiser
- Damage assessment
- Structural analysis
- Insurance procedures
- Claims processing
- Mechanical aptitude
- Problem-solving
- Attention to detail
- Body repair techniques
Certification
- Independent Adjuster License – Florida Department of Insurance.
- Certified Automotive Appraiser (CAA) - International Automotive Appraisers Association.
- Advanced Structural Steel Technician Certification – I-CAR.
- Aluminum Structural Technician Certification – I-CAR.
- Damage Analysis & Estimating Certification – I-CAR or ASE.
- Painting and Refinishing Technician Certification– I-CAR.
Timeline
Auto Damage Adjuster
American General Adjusting
08.2023 - Current
Senior Auto Damage Appraiser
Caliber Collision
05.2022 - Current
Auto Damage Manager
Gerber Collision
10.2020 - 05.2022
- Independent Adjuster License – Florida Department of Insurance.
- Certified Automotive Appraiser (CAA) - International Automotive Appraisers Association.
- Advanced Structural Steel Technician Certification – I-CAR.
- Aluminum Structural Technician Certification – I-CAR.
- Damage Analysis & Estimating Certification – I-CAR or ASE.
- Painting and Refinishing Technician Certification– I-CAR.
Auto Collision Estimator
Luther Collision
Collision Center Manager
AutoNation Collision
Parts Specialist
Abra Auto Body
Quality Support Associate
Abra Auto Body
High School Diploma -
Coon Rapids High School