Summary
Overview
Work History
Education
Skills
Timeline
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Carly Florance

Colorado Springs,CO

Summary

Self-directed support professional with demonstrated performance in customer service, problem-solving, time management and organizational skills. Implements decisions to achieve both immediate and long-term goals, Sound decision-making and interpersonal skills.

Overview

4
4
years of professional experience

Work History

Sr. Non- Injury Auto Adjuster

USAA
Colorado Springs, CO
06.2022 - Current
  • Maintained detailed records of all claim activity and provided updates to management.
  • Analyzed accident reports, medical records and other documents to determine the extent of coverage.
  • Resolved disputes between claimants, insurers and third-party vendors.
  • Investigated vehicle damage, estimated repair costs and determined liability.
  • Identified and pursued subrogation opportunities to recover claim costs.
  • Utilized claims software and databases for tracking and managing active claims.
  • Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
  • Coordinated with body shops and repair professionals to validate repair costs and methods.
  • Handled total loss claims, including valuation disputes.

MEMBER SERVICE REPRESENTATIVE

TTEC (USAA)
08.2021 - Current
  • Answers incoming communications from customers for USAA FSB
  • Conducts research to provide answers for customers and resolve their issues in a professional and thorough manner
  • Acquired an in-depth knowledge of various facets of banking practices and regulations to ensure the continued compliance of USAA to said regulations.

Billing Service Representative

Spectrum
Colorado Springs, CO
01.2021 - 06.2022
  • Maintained records of customer account activity.
  • Researched complex billing issues involving multiple parties.
  • Resolved billing inquiries from customers in a timely manner.
  • Entered new customer information into system according to established procedures.
  • Ensured compliance with applicable laws and regulations regarding billing services.
  • Provided customer service support via phone, email, and live chat.

Education

High School Diploma -

Cypress Bay Highschool
Florida
06-2017

Skills

  • Licensed claims adjuster in all 34 required states
  • Advanced computer skills
  • Database Management
  • Excellent communication
  • Problem-solving skills
  • Quick learner
  • Results-oriented
  • Microsoft Office certified
  • Proficiency in writing and grammar
  • Management training
  • Workplace efficiency

Timeline

Sr. Non- Injury Auto Adjuster

USAA
06.2022 - Current

MEMBER SERVICE REPRESENTATIVE

TTEC (USAA)
08.2021 - Current

Billing Service Representative

Spectrum
01.2021 - 06.2022

High School Diploma -

Cypress Bay Highschool

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Carly Florance