Supportive Team member with 10+ years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Hi, I’m
Daytrian Wilken
Sr. All Lines Adjuster
Katy,TX
Summary
Overview
12
years of professional experience
1
Certification
Work History
Genpact
Sr.Large Loss Adjuster/ Team Lead – Commercial Large Loss Auto/Bodily Injury (TPA)
02.2022 - 01.2024
Job overview
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Optimized resource allocation by analyzing team member skills and project requirements, resulting in increased efficiency.
- Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
Segdgwick Claims
Sr. Large Loss Adjuster – Commercial Large Loss Homeowners/BOP
08.2022 - 01.2023
Job overview
- Interpreted policy language accurately, ensuring appropriate coverage determination for each claim scenario.
- Enhanced client satisfaction with timely communication and updates on claim status.
- Participated in cross-functional teams to review policies and procedures, resulting in improved operational efficiency across multiple departments within the organization.
- Assisted in the development of training materials for new hires, fostering a culture of continuous learning within the organization.
- Negotiated fair settlements, balancing the interests of both policyholders and the insurance company.
Sedgwick Claims
Professional Liability Adjuster - Veterinary/ Medical Malpractice
07.2021 - 08.2022
Job overview
- Maintained organized records of claim files, streamlining future reference needs as well as improving overall departmental organization.
- Conducted in-depth interviews with medical professionals, patients, and witnesses to gather crucial evidence and insights into each case.
- Developed strong relationships with clients, increasing trust and loyalty in our services.
- Served as a liaison between the insurer and insured during mediation sessions; successfully resolved disputed claims without proceeding towards litigation.
- Analyzed complex medical data using advanced software tools, facilitating accurate interpretation of case details.
Wardlaw Claims Services
Independent Sr. Insurance Adjuster / Team Lead/Trainer – Homeowners Property Damage
10.2020 - 07.2021
Job overview
- Enhanced company reputation by providing excellent customer service during the claims process, ensuring positive experiences for clients.
- Maintained compliance with state regulations and industry standards throughout all aspects of the claims process.
- Kept up-to-date on industry advancements through regular participation in continuing education opportunities, applying updated knowledge to daily tasks.
- Negotiated fair settlements with claimants by effectively communicating the basis for decisions and collaborating on agreeable terms.
Worley Catastrophe Response
Independent Sr. Insurance Adjuster / Team Lead / Trainer
01.2016 - 10.2020
Job overview
- Total Loss Handling, Bodily Injury & Casualty Claims Handling, Homeowners & Commercial Property Claims – Large Loss, Commercial Auto / Business Owners Policy, FIGA Claims Handling – Florida Insurance Guaranty Association, Homeowners Property Damage & Auto Insolvency
- Established positive relationships with local service providers and repair professionals, resulting in timely completion of claim-related repairs and improved client satisfaction.
- Improved training programs for new adjusters, sharing expert knowledge in the field and best practices in handling claims.
- Evaluated insurance claims by conducting thorough investigations and analyzing policy coverage.
Geico
All Lines Claims Adjuster
03.2012 - 01.2016
Job overview
- Worked in office as a bridge between the customer and the insurance company
- Determined coverage, liability and communicated liability decisions to customers in a fast paced environment with a full claims load
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
Education
Royal Highschool
Highschool Diploma
University Overview
Skills
- Xactimate Proficient
- CCC Proficient
- Symbility Proficient
- Audatex Proficient
- Guidewire Certified
- TWIA Certified
- 31 Licensed States
- Production Monitoring
- Trend tracking
- Schedule Management
- Coaching and Mentoring
- Claims Investigation
File Review Experience
File Review Experience
Eberls' File ReviewerCertification
- CIFI - Certified Insurance Fraud Investigator
- CIFA - Certified Insurance Fraud Analyst
- CIE - Certified Insurance Examiner
- Certified Notary in the State of Texas
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Availability
See my work availability
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Timeline
Sr. Large Loss Adjuster – Commercial Large Loss Homeowners/BOP
Segdgwick Claims
08.2022 - 01.2023
Sr.Large Loss Adjuster/ Team Lead – Commercial Large Loss Auto/Bodily Injury (TPA)
Genpact
02.2022 - 01.2024
Professional Liability Adjuster - Veterinary/ Medical Malpractice
Sedgwick Claims
07.2021 - 08.2022
Independent Sr. Insurance Adjuster / Team Lead/Trainer – Homeowners Property Damage
Wardlaw Claims Services
10.2020 - 07.2021
Independent Sr. Insurance Adjuster / Team Lead / Trainer
Worley Catastrophe Response
01.2016 - 10.2020
All Lines Claims Adjuster
Geico
03.2012 - 01.2016
Royal Highschool
Highschool Diploma
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