MITCHEL CERDA

• Investigated and reported on the causes of loss or.amage to insured property.
• Conducted detailed interviews with witnesses, claimants and other involved parties to determine the facts in each case.
• Assessed liability, negotiated settlements and recommended courses of action for clients.
• Provided advice on complex policy wordings related to claims handling.
• Prepared estimates of repair costs following visits to properties affected by losses.
• Monitored legal developments in insurance law relevant to claims handling processes.
• Maintained accurate records of all claim activities including investigations, assessments, payments and recoveries.
• Advised clients on best practice methods for. Avoiding future losses through risk management initiatives.
• Organized meetings between claimants and insurers and third parties to facilitate successful settlement outcomes
• Developed relationships with internal departments such as underwriting, finance, accounts and customer service teams.

• Resolved customer problems and complaints.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Explaining to insured’s policy and coverage decisions based on written policy.
• Issuing payments, coordinating repairs with contractors, and following claim till completion
• Completing all necessary Letter, Estimate, and documents Per state and federal guidelines

• Create training agenda, encourage new employee's & determine strengths and weaknesses.
• Log All new claims that open or are assigned daily
• Review all claim documents, policy coverages & Claim notes
• Contact the contractor for any additional information and review supplemental items & supplement revisions.
• Revise estimate and contact insured to review new revisions
• Issue payments, close financials, close claim

• responsible for reviewing, mapping & scheduling new claims
• Coordinating inspection with contractors and insured at loss location
• Documenting and noting all damages, identifying & Determining storm damages
• Completing estimates and reviewing policy coverage prior to leaving loss site with insured
• Uploading all documents and reports, issuing payments to insured and closing file or transferring to inside desk adjuster

INSIDE SUPPLEMENT ADJUSTER

• Office hours 7AM-7PM Monday-Friday
• Responsible for handling claims that require additional materials or further review from a field inspectionResponsible for review policy for any missed coverages, Additional payment, Overpayments.
• Negotiate restoration/demolition cost, determine materials cost if materials are upgrades or Like kind and quality
• Review revised estimate with insured, issue payments, close all financials and close claim

• Successfully operates dump truck and flatbed trucks as assigned
• Ensure proper stocking of trucks and deliver orders to contractor shops or job sites
• Proficient with GPS tracking systems.
• Operates loader, skid steers, and forklift as needed
• Drive on public roadways in accordance with company safety policies and traffic laws
• Performed IDOT and roadside vehicle inspections as required
• Conducted regular vehicle inspections and informed maintenance department of any problems
• Completed and submitted all required job documentation and work logs

• Unloaded and stacked materials by raising and lowering lifting devices.
• Transported goods between warehouse locations according to shipment and storage needs.
• Unloaded materials and goods at designated locations for best project availability.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Packed items into appropriate containers for shipment.
• Received cargo by lifting and moving it using hand trucks and pallet jacks.
• Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
• Removed orders from storage, wrapped and staged for shipments.

• Answered customer questions regarding deductibles.
• Prepared summaries of damage, payments and policy coverage.
• Examined claims forms and other records to determine insurance coverage.
• Verified insurance claims and determined fair amount for settlement.
• As apart of the Emergency Response Unit we would need to be ready to be deployed anywhere in the country on a 24 hour notice.
• SASS certified