Sharita Deckard-Green
Dallas,TX
Summary
Insurance claims specialist managing complex property damage and injury claims. Emphasizes commitment to providing exceptional customer service during challenging situations, while effectively navigating both litigation and non-litigation environments.
Overview
12
12
years of professional experience
Work History
Inside Large Loss Property Adjuster
AAA Insurance
10.2014 - Current
- Manage and oversee high-exposure complex fire claims with exposures exceeding $5,000 to $3M+.
- Conducted detailed coverage investigations and analyzed policy provisions to clarify coverage applicability and support claims decisions.
- Evaluate damage resulting from fire, water, storm, theft, and other covered perils.
- Coordinated inspections with engineers, contractors, consultants, contents specialists, and restoration vendors to ensure thorough assessment and documentation of claims.
- Review and negotiate contractor estimates, mitigation invoices, contents inventories, and expert reports.
- Establish and maintain appropriate claim reserves based on ongoing claim evaluation.
- Facilitate timely claim resolution while maintaining compliance with state regulations and company guidelines.
- Handled complex coverage disputes and participated in appraisal proceedings.
- Prepared comprehensive formal reports on high-profile claims for senior management to facilitate informed decision-making.
- Collaborate with attorneys, public adjusters, and insured representatives on contested matters.
- Identify and pursue subrogation opportunities to maximize recovery potential.
- Successfully resolved over $XX million in large loss property claims annually.
- Consistently maintained high customer satisfaction scores while managing complex and high-exposure claims.
- Reduced claim cycle times through proactive vendor management and effective communication strategies.
- Recognized for expertise in policy interpretation and resolution of complex coverage issues.
- Assisted in developing templates, best practices, and training materials for fellow adjusters.
Skills
- Large loss claims
- Fire and auto losses
- Catastrophe claims
- Xactimate Estimating
- Property Claims Estimating Software
- Xactimate
- Guidewire / Claim Center
- Reserve Management
- Subrogation recovery
- Negotiation & Settlement Authority
- Dispute resolution
- Attorney coordination
Skills Obtained
- Customer Service Orientation
- Effective verbal and written communication skills
- Time management and global case management skills
- Problem solving and analytics skills
- Proficient in Microsoft Word, Outlook, Excel, PowerPoint, Power BI
- Organizational Skills
- Settlement Negotiation
- Claims Investigation and resolution
- Bilingual in Spanish and English
- Report Creation
- Data Analytics
- Internet Based Claims Systems Experience
- Remote/Hybrid workspace experience
- Bodily Injury Claims Settlement Experience
- Litigation Claims Handling Experience
- Mediation Experience
Additional Information
The insurance company, Same state, Different state, Different country, Lying to a person, Malicious, false or derogatory, Offering incentives/inducement, Persuading, Survivor protection, Cash value/immediate funds if need to borrow, An insurance contract- legal agreement, Sharing the possibility of loss over a large number of people, General idea of losses a year, Financial responsibility left behind to the survivor, To make whole, Only one author/author of the policy, Used to process, classify & rate a person's risk, Age, Gender, Lifestyle, Above average via health, Average person, Extra/high risk/lower death benefit, In home application/receipt, Quoted one amount but offered another after medical history is confirmed, Not life insurance/benefits sold to a 3rd party to assist with medical bills, Purchase on myself and names a charity as the beneficiary/no insurable interest needed, Need immediately, Need funds afterwards/10yr x the annual earnings, Age begins at 16 and stops at 18/19, Total amount the insurer will pay for an insured risk, Spreading risk from one insurer to one or more other insurers, Their earning power, Transferring uncertainty of loss to the insurance company, Individual market, Stock (stockholders), Mutual (owned by policy holders), HMO’s, PPO’s (discounted), Non-participating, Participating, Unfair marketing practices, Unfair claims practices
Timeline
Inside Large Loss Property Adjuster
AAA Insurance
10.2014 - Current