Jessica Trujillo
Mansfield,TX
Summary
Seasoned Auto Damage Adjuster with wide-ranging experience in assessing vehicle damage and estimating repair costs. Possess strong knowledge of auto repair techniques, insurance policies and claim procedures. Notable for accuracy, integrity, and ability to streamline operations while maintaining high standards of customer service. Have significantly improved efficiency in previous roles by implementing innovative strategies and improving communication between all parties involved in claims.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Auto Damage Adjuster
GEICO, Government Employees Insurance
Dallas, Texas
08.2024 - Current
- Evaluated auto damage claims for accuracy and compliance with company policies.
- Collaborated with policyholders to gather information and assess vehicle damages.
- Documented findings and recommendations in detailed reports for management review.
- Communicated with repair shops to determine repair costs and timelines.
- Provided excellent customer service by addressing inquiries and concerns promptly.
- Analyzed photographs, diagrams, and reports to assess severity of vehicle damage.
Customer Experience Representative
Crash Champions
Lake Worth, Texas
04.2022 - 09.2024
- Assisted customers with inquiries and concerns regarding services offered.
- Collaborated with team members to streamline customer support processes.
- Managed appointment scheduling for vehicle repairs and services effectively.
- Educated customers on insurance processes related to auto repairs clearly.
- Handled escalated calls from customers with professionalism and empathy.
- Performed administrative tasks such as data entry, filing documents, scheduling appointments.
Office Administrator
Caliber Collision
Colleyville, Texas
08.2020 - 04.2022
- Managed office supplies and ensured inventory levels met operational needs.
- Coordinated appointments and schedules for team members and clients efficiently.
- Handled customer inquiries and resolved issues in a timely manner.
- Supported financial operations by processing invoices and managing expense reports.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Reviewed employee time sheets for accuracy prior to submission for payroll processing.
Education
High School - undefined
Patrick Henry High School
San Diego, CACulinary Arts - undefined
Grossmont College
El Cajon, CASkills
- Claim evaluation
- Damage assessment
- Customer relationship management
- Insurance regulations knowledge
- Active licenses in 20 states to include - Texas, Florida, and reciprocal
Certification
- Texas License (All Lines - Resident License): 3257677
- Florida License (Adjuster): G219257
- Alaska License (Independent Adjuster): 3003531443
- Connecticut License (Casualty Adjuster & MVPD Appraiser): 21380223
- Delaware License (Adjuster & Appraiser): 3003425297
- Georgia License (Adjuster - Non Resident): 3875334
- Kentucky License (Staff Adjuster): DOI-137873
- Louisiana License (Claim Adjuster): 1183684
- New Hampshire License (Adjuster): 21380223
- New Mexico License (Staff Adjuster): 21380223
- North Carolina License (Adjuster): 21380223
- Oklahoma License (Adjuster): 3003425306
- Rhode Island License (Company/Independent/Motor Vehicle): 3003457388
- South Carolina License (Adjuster): 21380223
- Vermont (Adjuster-Property & Auto Physical Damage): 3003425183
- Wyoming (Non Resident): 615451
Timeline
Auto Damage Adjuster
GEICO, Government Employees Insurance
08.2024 - Current
Customer Experience Representative
Crash Champions
04.2022 - 09.2024
Office Administrator
Caliber Collision
08.2020 - 04.2022
High School - undefined
Patrick Henry High School
Culinary Arts - undefined
Grossmont College