Aaron Golden
Midlothian
Summary
Dynamic Auto Damage Adjuster with proven expertise at GEICO in claims handling and total loss evaluation. Adept at negotiating settlements and conducting thorough vehicle inspections, leveraging strong communication skills and integrity. Recognized for managing a high volume of cases while ensuring customer satisfaction and accurate damage assessments. Strong knowledge of collision repair processes and estimating software.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Auto Damage Adjuster
GEICO
Dallas
05.2015 - Current
- Evaluated extent of damage and documented findings.
- Negotiated settlements with customers and lien holders paid out total loss settlements and obtained necessary documents to process titles for branding.
- Documented vehicle damage and condition by taking meticulous notes and photographs.
- Determined salvage value for total-loss vehicles.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Evaluated claims for possible fraud, contacting appropriate department for assistance and further investigation.
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
- Managed heavy workload of 30+ ongoing cases thanks to strong organizational, time management and collaboration skills.
- Visited policyholders to investigate vehicle damage occurring during wide-spread catastrophes and natural disasters.
Chemical Automation Technician
Poolsure
Waxahachie
02.2014 - 05.2015
- Performed instrument setup and calibration on over 5 instruments per day.
- Managed, troubleshot and improved automation programs.
Life Insurance Broker
Adams Life Brokerage
Plano
12.2011 - 02.2014
- Pursued continued professional development through insurance workshops, course and webinars.
- Offered policy guidance and management to promote asset protection.
Plumbing Apprentice
Stinson Plumbing
Lancaster
04.2010 - 11.2011
- Performed pipe fabrication, installation and fitting according to proper specifications.
- Operated tools and equipment such as hand saws, pipe cutters and drills on daily basis.
- Assisted with installation of systems, components and construction materials into new and remodeled buildings.
Sales Representative
Credit Solutions of America
09.2008 - 04.2010
- Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
- Handled inbound telephone calls from interested customers.
- Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
- Set up new accounts and listed personal, demographic and payment information in system.
Education
Business Management
Brookhaven College
Carrollton, TX10-2005
Tarleton State University
Tarleton State University
Stephenville, TX10-2003
Skills
- Auto Damage Estimating
- Claims Handling
- Total Loss Evaluation
- Collision Repair Knowledge
- Customer Service
- Vehicle Inspections
- Proficiency in Estimating Software
- Time Management
- Communication Skills
- Microsoft Office
- CCC ONE/ Mitchell Software
- Insurance Policy Knowledge
- Claim negotiation
- Integrity and ethics
References
References are available upon request.
Certification
- Property and Casualty License
Timeline
Auto Damage Adjuster
GEICO
05.2015 - Current
Chemical Automation Technician
Poolsure
02.2014 - 05.2015
Life Insurance Broker
Adams Life Brokerage
12.2011 - 02.2014
Plumbing Apprentice
Stinson Plumbing
04.2010 - 11.2011
Sales Representative
Credit Solutions of America
09.2008 - 04.2010
Business Management
Brookhaven College
Tarleton State University
Tarleton State University