STEVEN ROUNDS
Law Enforcement And Insurance Adjuster
Palm Coast,FL
Summary
Seasoned Auto Damage Adjuster and former Police Officer with a proven track record in claims processing proficiency and exceptional customer service. At GEICO Insurance, surpassed performance targets by enhancing claim cycle times and accuracy. Demonstrated integrity and ethics, alongside expertise in damage assessment and repair cost estimating. Skilled in fostering teamwork and collaboration for optimal outcomes.
Overview
27
27
years of professional experience
Work History
Auto Damage Adjuster
GEICO Insurance
Palm Coast, FL
01.2003 - Current
- Coordinated with other departments to address any issues related to coverage or policy interpretation.
- Consistently met or exceeded performance targets related to claim cycle time, accuracy, and customer satisfaction scores.
- Strengthened team performance by sharing knowledge and expertise on industry best practices for auto damage adjusting.
- Enhanced claim processing times by streamlining workflow and prioritizing tasks effectively.
- Collaborated with repair shops to ensure accurate estimates and quality repairs for clients.
- Proactively communicated with clients throughout the claim process, setting clear expectations and delivering updates as needed.
Police Officer
City of Barre, Vermont
Barre, VT
01.1998 - 09.2019
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Apprehended offenders and conducted interviews and interrogations.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
Education
Some College (No Degree) - Law Enforcement
Florida Police Academy
Daytona Beach, FL 05.2001 -
BBA - Business Management
Johnson State College
Johnson, VT 05.2001 -
Skills
Claims processing proficiency
integrity and ethics
Damage assessment expertise
Estimating repair costs
Claims investigation
Damage assessment
Claims handling
Claims investigations
Customer service
Vehicle inspection
Teamwork and collaboration
Earned multiple awards at GEICO and recognized for life saving effort at Police Dept.
Most recently earned the coveted "Chairman's" award for year long results.
Earned certificates in Frame repair, Steering and suspension, Motorcycle training, and RV training.
The City of Barre recognized me at a city council meeting for actions that saved the life of a juvenile.
Timeline
Auto Damage Adjuster
GEICO Insurance
01.2003 - Current
Some College (No Degree) - Law Enforcement
Florida Police Academy
05.2001 -
BBA - Business Management
Johnson State College
05.2001 -
Police Officer
City of Barre, Vermont
01.1998 - 09.2019
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