Summary
Overview
Work History
Education
Skills
Earned multiple awards at GEICO and recognized for life saving effort at Police Dept.
Timeline
Generic

STEVEN ROUNDS

Law Enforcement And Insurance Adjuster
Palm Coast,FL

Summary

Seasoned Auto Damage Adjuster and former Police Officer with a proven track record in claims processing proficiency and exceptional customer service. At GEICO Insurance, surpassed performance targets by enhancing claim cycle times and accuracy. Demonstrated integrity and ethics, alongside expertise in damage assessment and repair cost estimating. Skilled in fostering teamwork and collaboration for optimal outcomes.

Overview

27
27
years of professional experience

Work History

Auto Damage Adjuster

GEICO Insurance
Palm Coast, FL
01.2003 - Current
  • Coordinated with other departments to address any issues related to coverage or policy interpretation.
  • Consistently met or exceeded performance targets related to claim cycle time, accuracy, and customer satisfaction scores.
  • Strengthened team performance by sharing knowledge and expertise on industry best practices for auto damage adjusting.
  • Enhanced claim processing times by streamlining workflow and prioritizing tasks effectively.
  • Collaborated with repair shops to ensure accurate estimates and quality repairs for clients.
  • Proactively communicated with clients throughout the claim process, setting clear expectations and delivering updates as needed.

Police Officer

City of Barre, Vermont
Barre, VT
01.1998 - 09.2019
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Conducted witness interviews and gathered details regarding incidents to determine best course of action.
  • Apprehended offenders and conducted interviews and interrogations.
  • Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
  • Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.

Education

Some College (No Degree) - Law Enforcement

Florida Police Academy
Daytona Beach, FL
05.2001 -

BBA - Business Management

Johnson State College
Johnson, VT
05.2001 -

Skills

Claims processing proficiency

integrity and ethics

Damage assessment expertise

Estimating repair costs

Claims investigation

Damage assessment

Claims handling

Claims investigations

Customer service

Vehicle inspection

Teamwork and collaboration

Earned multiple awards at GEICO and recognized for life saving effort at Police Dept.

Most recently earned the coveted "Chairman's" award for year long results. 

Earned certificates in Frame repair, Steering and suspension, Motorcycle training, and RV training. 

The City of Barre recognized me at a city council meeting for actions that saved the life of a juvenile.


Timeline

Auto Damage Adjuster

GEICO Insurance
01.2003 - Current

Some College (No Degree) - Law Enforcement

Florida Police Academy
05.2001 -

BBA - Business Management

Johnson State College
05.2001 -

Police Officer

City of Barre, Vermont
01.1998 - 09.2019
STEVEN ROUNDSLaw Enforcement And Insurance Adjuster