Summary
Overview
Work History
Education
Skills
Certifications and Clearances
Timeline
Generic

Ashae Jones

88 Ulster Avenue, West Babylon,NY

Summary

Dynamic, mission-driven Claims Examiner and Human Resource Officer (2LT, U.S. Army) with over 5 years of combined experience in insurance claims and military HR operations. Proven ability to lead teams, manage sensitive personnel data, resolve complex claims and demonstrate excellence and precision in high-pressure environments. Strong communicator with a security clearance, seeking to bring dedication and strategic leadership to a results-driven organization that values accuracy and customer satisfaction

Overview

10
10
years of professional experience

Work History

Personal Injury Protection Claims Examiner

Geico Insurance
10.2021 - Current
  • Evaluate and process personal injury protection claims in accordance with insurance policies and state regulations
  • Investigate and gather relevant information such as medical records, police reports, and witness statements to determine the validity of claims
  • Communicate with claimants, attorneys, healthcare providers, and other stakeholders to obtain necessary documentation and facilitate resolution of claims
  • Collaborate with internal departments and external vendors to review and approve medical treatment plans and expenses related to personal injury claims

Army 2nd Lieutenant - Human Resources Officer / Adjutant General Officer 42B

United States Army
09.2019 - Current
  • Conduct training and briefings on military human resources policies and procedures to ensure compliance and readiness
  • Oversee the preparation and submission of reports on personnel strength, attrition, and other related data to higher headquarters
  • Collaborate with command staff to develop and implement strategies for maximizing the efficiency and effectiveness of human resources operations
  • Act in accordance with the United States Army’s core values: Loyalty, Duty, Respect, Selfless Service, Honor, Integrity and Personal Courage.
  • Assist in Disaster Relief and Emergency Management efforts.

Correctional Officer

Gwinnett County Department of Corrections
07.2021 - 10.2021
  • Monitor inmate activities and behavior to maintain order and discipline within the facility
  • Enforce Rules and Keep order through effective communication and the use of progressive sanctions.
  • Report on inmate conduct who violates the rules. Responsible for writing reports and filling out daily logs detailing inmates’ behavior and anything else of note that occurred during shift.

Amazon Associate

Amazon
10.2020 - 07.2021
  • Managed inventory levels to ensure products were available for prompt shipment to customers
  • Receive and stow inventory

Call Centre Representative

NetTel USA Inc.
09.2019 - 01.2020
  • Handle incoming customer calls with professionalism and excellent customer service skills
  • Document customer interactions and follow up as needed to ensure customer satisfaction
  • Meet and exceed performance metrics for call quality, efficiency, and customer satisfaction

Supervisor Data Entry Clerk

JN Bank
01.2016 - 12.2017
  • Lead a team of data entry clerks to ensure accuracy and efficiency in processing large volumes of data daily
  • Conduct regular quality checks and audits to maintain data integrity and compliance with company standards
  • Utilized a variety of data entry and word processing programs.
  • Utilized a variety of data entry and word processing programs.

Education

Bachelor of Arts Degree - Journalism

The University of the West Indies-Mona
11.2017

General Educational Development (G.E.D) -

Lanier Technical College
06.2021

Accuplacer - English Language and Mathematics

Gwinnett Technical College
06.2021

High school Diploma - undefined

Manchester High School
06.2013

Skills

  • Personnel Management and Training
  • Claims Analysis and Investigation
  • Conflict Resolution and Discipline Enforcement
  • Microsoft Office Suite Data Entry Systems Military IPPSA
  • Ability to learn new concepts quickly while under pressure
  • Strong analytical and Communication skills
  • Industrious, Conscientious and Diligent in performing tasks
  • Display strong sense of Purpose and maintain Morale
  • Judicious in carrying out assignments without supervision
  • Projects self-confidence ,discipline and enthusiasm
  • Disability claims process
  • Achieve maximum time effectiveness

Certifications and Clearances

  • U.S. Army Secret Security Clearance
  • CDL (Commercial Driver's License )
  • Basic Emergency Medical Training , U.S. Army

Timeline

Personal Injury Protection Claims Examiner

Geico Insurance
10.2021 - Current

Correctional Officer

Gwinnett County Department of Corrections
07.2021 - 10.2021

Amazon Associate

Amazon
10.2020 - 07.2021

Army 2nd Lieutenant - Human Resources Officer / Adjutant General Officer 42B

United States Army
09.2019 - Current

Call Centre Representative

NetTel USA Inc.
09.2019 - 01.2020

Supervisor Data Entry Clerk

JN Bank
01.2016 - 12.2017

High school Diploma - undefined

Manchester High School

Bachelor of Arts Degree - Journalism

The University of the West Indies-Mona

General Educational Development (G.E.D) -

Lanier Technical College

Accuplacer - English Language and Mathematics

Gwinnett Technical College

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Ashae Jones