Joseph Chrispin
Philadelphia,PA
Summary
Military Combat Veteran with an active Secret Security Clearance and seven years of experience serving in the United States Army. Accomplished exceptional results while leading teams of 5 in fast paced changing environments. Possess a background in networking, IT help desk management, customer service, medical, and insurance claims derived from working with major corporations and the United States Army Reserve. Managed risk upon multiple lines to protect assets, property, and equipment valuing over $8,000,000 while meeting expectations of senior leadership.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Injury Protection Examiner
GEICO
08.2021 - Current
- Maintains up to date knowledge of Injury claims, State of New Jersey claims laws and regulations and court decisions impacting claims function
- Reviews medical records for accuracy, completeness and compliance while maintaining HIPAA regulations
- Investigates, evaluated and finalized claims resulting from auto injury losses
- Managing Personal Injury Protection claims and makes payments as high as $250,000 and issued Medical Payments using designated authority to quickly settle smaller matters
Radio Retransmission Operator/ Information Management Officer
U.S. Army Reserve
08.2017 - Current
- Serves as team chief for installation, troubleshooting, and operation of field level maintenance on combat net radios and communications equipment security
- Responds to support requests from end-users and patiently walks individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Inventorying also accountable for sensitive and critical equipment such as radios, antennas, cables, and computers valuing over $1M.
- Manages all clients network LAN/WAN hardware including routers, switches, load balancers and wireless networking equipment
- Configuration and maintenance of Local IT Infrastructure such as Network Devices, Applications, Collaboration Tools, Meeting Room Setups, Printers, LAN, WAN, VoIP, Surveillance Equipment etc.
Medical Assistant
Patient First
11.2020 - 08.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
Postal Support Employee
United States Postal Service
10.2018 - 10.2020
- Facilitated smooth operations during peak seasons through effective teamwork with both full-time employees as well as seasonal staff members.
- Expedited package processing times by efficiently operating automated sorting machines and keeping them well maintained.
- Ensured optimal customer service by addressing inquiries, resolving issues, and providing guidance on USPS products and services.
- Reduced the risk of loss or damage to packages through careful handling practices that met USPS standards.
Customer Service Representative
Raymour & Flanigan
11.2016 - 10.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reduced call resolution time through efficient problem-solving and communication skills.
Lead Customer Service Associate
Men's Wearhouse
09.2014 - 11.2016
- Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
- Contributed ideas during strategy meetings focused on improving overall departmental performance metrics.
- Resolved escalated customer complaints effectively while maintaining composure under pressure.
- Drove sales growth by identifying upselling opportunities during customer interactions and promoting additional products or services when appropriate.
Education
Associate of Science - Computer Science
Montgomery County Community College
Blue Bell, PA05.2027
High School Diploma -
Northeast High School
Philadelphia, PA06.2016
Skills
- Microsoft Office 365 Suite
- Adobe Flash
- Cisco Routing
- IT Networking
- Microsoft Windows
- Legal Compliance
- Help Desk
- Data Entry
- Business operations Support
- Employee training and development
- Leadership
- User technical support
- Patient assessments and care
- Claims investigation
Certification
- CompTIA Security +
- Basic Life Support (CPR & AED)
Timeline
Personal Injury Protection Examiner
GEICO
08.2021 - Current
Medical Assistant
Patient First
11.2020 - 08.2021
Postal Support Employee
United States Postal Service
10.2018 - 10.2020
Radio Retransmission Operator/ Information Management Officer
U.S. Army Reserve
08.2017 - Current
Customer Service Representative
Raymour & Flanigan
11.2016 - 10.2018
Lead Customer Service Associate
Men's Wearhouse
09.2014 - 11.2016
Associate of Science - Computer Science
Montgomery County Community College
High School Diploma -
Northeast High School