ASHAE JONES
Summary
Results-driven and detail-oriented professional with over 5 years of experience in customer service, employee relations, and business relationships. Proven track record of developing and implementing strategies that align with business objectives and drive organizational growth. Adept at building strong relationships with employees and providing support to help them succeed and servicing customers to exceed expectations. Looking to leverage my expertise to contribute to a dynamic organization.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Personal Injury Protection Claims Examiner
Geico Insurance
10.2021 - Current
- Evaluate and process personal injury protection claims in accordance with insurance policies and state regulations
- Investigate and gather relevant information such as medical records, police reports, and witness statements to determine the validity of claims
- Communicate with claimants, attorneys, healthcare providers, and other stakeholders to obtain necessary documentation and facilitate resolution of claims
- Collaborate with internal departments and external vendors to review and approve medical treatment plans and expenses related to personal injury claims
2nd Lieutenant - Human Resources Officer / Adjutant General Officer
United States Army
09.2019 - Current
- Conduct training and briefings on military human resources policies and procedures to ensure compliance and readiness
- Oversee the preparation and submission of reports on personnel strength, attrition, and other related data to higher headquarters
- Collaborate with command staff to develop and implement strategies for maximizing the efficiency and effectiveness of human resources operations
- Act in accordance with the United States Army's core values: Loyalty, Duty, Respect, Selfless Service, Honor, Integrity and Personal Courage
- Assist in Disaster Relief and Emergency Management efforts
Correctional Officer
Gwinnett County Department of Corrections
07.2021 - 10.2021
- Monitor inmate activities and behavior to maintain order and discipline within the facility
- Enforce Rules and Keep order through effective communication and the use of progressive sanctions
- Report on inmate conduct who violates the rules
- Responsible for writing reports and filling out daily logs detailing inmates' behavior and anything else of note that occurred during shift
Amazon Associate
Amazon
10.2020 - 07.2021
- Managed inventory levels to ensure products were available for prompt shipment to customers
- Receive and stow inventory
Call Centre Representative
NetTel USA Inc.
09.2019 - 01.2020
- Handle incoming customer calls with professionalism and excellent customer service skills
- Document customer interactions and follow up as needed to ensure customer satisfaction
- Meet and exceed performance metrics for call quality, efficiency, and customer satisfaction
Supervisor Data Entry Clerk
JN Bank
01.2016 - 12.2017
- Lead a team of data entry clerks to ensure accuracy and efficiency in processing large volumes of data daily
- Conduct regular quality checks and audits to maintain data integrity and compliance with company standards
- Utilized a variety of data entry and word processing programs
- Utilized a variety of data entry and word processing programs
Education
Bachelor of Arts Degree - Journalism
The University of the West Indies-Mona
11.2017
Skills
- Ability to learn new concepts quickly while under pressure
- Industrious, Conscientious and Diligent in performing tasks
- Judicious in carrying out assignments without supervision
- Customer service and support
- Projects self-confidence ,discipline and enthusiasm
- Settlement negotiation
- Maintain morale and workplace Harmony
- Claims processing
- Payment processing
- Data verification
- Policy interpretation
- Coverage analysis
- Investigative skills
Certification
- Commercial Driver License (CDL) New York Department of Motor Vehicles Currently hold an active CDL license with two years of driving experience from my career in the United States Army
- Basic Emergency Medical Training United Stated Army Obtained basic emergency medical training during my career in the United states Army
- United States of America Security Clearance United States Army Obtained my security clearance after successfully passing extensive security screening from the United States Army
Timeline
Personal Injury Protection Claims Examiner
Geico Insurance
10.2021 - Current
Correctional Officer
Gwinnett County Department of Corrections
07.2021 - 10.2021
Amazon Associate
Amazon
10.2020 - 07.2021
2nd Lieutenant - Human Resources Officer / Adjutant General Officer
United States Army
09.2019 - Current
Call Centre Representative
NetTel USA Inc.
09.2019 - 01.2020
Supervisor Data Entry Clerk
JN Bank
01.2016 - 12.2017
Bachelor of Arts Degree - Journalism
The University of the West Indies-Mona