Larry Nelson
Melissa,TX
Summary
Professional with strong background in claims management, prepared to make significant impact. Skilled in assessing and processing claims accurately, resolving complex issues, and ensuring customer satisfaction. Effective team collaborator with focus on achieving results and adapting to changing needs. Known for analytical thinking, communication skills, and attention to detail.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Commercial Claims Representative
Geico Insurance
01.2020 - 06.2025
- Processed claims efficiently, ensuring adherence to company policies and regulatory requirements.
- Evaluated claim documentation for accuracy, identifying discrepancies and initiating necessary follow-ups.
- Managed customer inquiries with professionalism, providing timely updates on claim status and resolution timelines.
- Coordinated with internal departments to facilitate prompt claims settlement and enhance customer satisfaction.
Annuity Customer Service Representative
Transamerica Life Insurance Company
11.2017 - 01.2020
- Assisted customers with annuity inquiries, ensuring accurate and timely responses.
- Resolved complex issues related to policy changes and account management.
- Educated clients on annuity products and benefits, enhancing understanding and satisfaction.
- Streamlined processes for handling customer requests, improving response times.
Retail Sales Associate
Von Maur
08.2015 - 11.2017
- Provided exceptional customer service, resolving inquiries and issues to enhance shopping experiences.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Route Sales Representative
Aramark
11.2014 - 07.2015
- Delivered exceptional customer service by addressing client inquiries and resolving issues promptly.
- Managed daily route schedules, optimizing delivery efficiency and ensuring timely product distribution.
- Established strong relationships with clients, enhancing customer retention and satisfaction levels.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Immediately addressed problems with customers to promote speedy resolution.
Education
Edmonds Woodway High School
Edmonds, WAAssociate of Arts - Business
University of Phoenix
Tempe, AZ05-2015
Skills
- Microsoft office
- Insurance claims review
- Claims investigation
- Time management
- Coverage determination
- Accident investigations
- Flexible schedule
- Claims processing
- Customer service
- Active listening
- Teamwork
Certification
- Property and Casualty License - Texas
Timeline
Commercial Claims Representative
Geico Insurance
01.2020 - 06.2025
Annuity Customer Service Representative
Transamerica Life Insurance Company
11.2017 - 01.2020
Retail Sales Associate
Von Maur
08.2015 - 11.2017
Route Sales Representative
Aramark
11.2014 - 07.2015
Edmonds Woodway High School
Associate of Arts - Business
University of Phoenix
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