Deborah Wray Kikuchi
Wappingers Falls,NY
Summary
Seasoned Claims Adjuster with 27 years experience working for direct carriers, independent adjusting firms, and agencies in Property & Casualty. Majority of which has been in Casualty claims both Commercial, Personal Lines and Fraud Investigations. Handling large volume and excess claims. Detailed and resolution oriented.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commercial Claims Representative
Marshall & Sterling Insurance
10.2001 - 07.2003
- Intake of all Commercial claims and reported to insurance carriers.
- Reviewed and oversaw claims through to resolution.
- Reviewed and updated claim processing guidelines, ensuring alignment with industry standards by writing the Commercial Claims Handling Handbook.
- Delivered personalized customer service, addressing policyholder concerns and clarifying coverage guidelines.
Senior Casualty Claims Adjuster
Cunningham Lindsey
09.2001 - 04.2003
- Mitigated potential subrogation losses by identifying and pursuing recovery opportunities from responsible parties.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and evidence.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Documented information gathered in field and uploaded data to company database for efficient & accurate processing.
- Evaluated original investigation reports and documents to resolve secondary concerns.
Sr. Property & Casualty Adjuster
GAB Robins North America
08.1995 - 08.2001
- Participated in ongoing training programs to continuously maintain knowledge of current industry trends and regulatory changes impacting casualty adjusting practices.
- Collaborated with legal teams to defend company interests in litigation matters related to casualty insurance claims.
- Managed a high volume of cases, ensuring timely and fair resolutions for clients.
- Optimized workload efficiency through prioritization of tasks based on claim complexity and time sensitivity.
- Negotiated cost-effective settlements with claimants by leveraging strong interpersonal skills and industry expertise.
- Mentored junior adjusters, sharing knowledge of industry trends and best practices for efficient claims management and outside training.
- Developed strong working relationships with third-party vendors such as appraisers, repair facilities, and medical experts to ensure accurate evaluations of loss events.
- Conducted comprehensive scene investigations, gathering evidence crucial to determining liability and claim settlements.
- Conducted day-to-day administrative tasks to maintain information files and documentation.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Worked with private investigators and attorneys on preparation of evidence, witness statements, and other documentation in preparation for trial.
Education
Certificate: Advanced Liability Claims - P & C Casualty Claims
GAB ROBINS ADJUSTERS SCHOOL
Denver, CO03.2000
Basic P & C Claims Adjusting
GAB ROBINS ADJUSTERS SCHOOL
Denver, CO08.1998
Emergency Medical Technician Certification - Emergency Medicine
Dutchess Community College
12.1996
Associate of Applied Science - Horticulture
Becker College
Leicester, MA05.1985
Skills
- Team leadership qualities
- Decision-making
- Attention to detail focus
- Organizational skills development
- Excellent customer service qualities
Certification
Previously Licensed & Bonded Claims Adjuster in NY & CT.
Timeline
Commercial Claims Representative
Marshall & Sterling Insurance
10.2001 - 07.2003
Senior Casualty Claims Adjuster
Cunningham Lindsey
09.2001 - 04.2003
Sr. Property & Casualty Adjuster
GAB Robins North America
08.1995 - 08.2001
Certificate: Advanced Liability Claims - P & C Casualty Claims
GAB ROBINS ADJUSTERS SCHOOL
Basic P & C Claims Adjusting
GAB ROBINS ADJUSTERS SCHOOL
Emergency Medical Technician Certification - Emergency Medicine
Dutchess Community College
Associate of Applied Science - Horticulture
Becker College
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