Diane Butters
Crowley,Texas
Summary
Experienced Senior Marine Cargo Claims Adjuster with exemplary skills in customer service, time management, organization, researching, teamwork and problem solving. Bringing over 18+ years of related experience in serving the needs of customers. Seeking similar position with opportunity for growth with an expanding insurance company.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Marine Claims Adjuster
UPS Capital Insurance
08.2017 - 03.2024
- Inspect cargo shipments for damage, investigate damages and losses, determine coverage of damage or loss
- Process claims quickly and efficiently
- Provide excellent customer service to enhance the customer experience.
- Negotiated settlement agreements to resolve disputes.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Identified suspicious losses and contacted manager for investigative assistance.
- Verified accuracy of [Type] records to maintain accuracy of records database.
- Maintained claims data in [Type] systems.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Verified insurance claims and determined fair amount for settlement.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve problems.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Substantiated legitimate claims and denied unjustified claims.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Skilled at working independently and collaboratively in a team environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Lead Packaging Technician
Alcon Laboratories
01.2005 - 01.2017
- Supervised approximately ten employees on several Consumer Lens Care manufacturing lines
- Produced a wide variety of sterile/non-sterile ophthalmic products including consumer and surgical solutions and ointments
- Lead duties included maintaining records and generating reports for supervisors
- Worked closely with other departments including warehouse, QA and product release to track orders and resolve problems.
Customer Service Associate
United Airlines
01.1998 - 01.2005
- Maintained tracking database and ran various reports for supervisors
- Provided passengers a smooth check-in process including reservations, and ticket and boarding pass issuance
- Entered lost baggage claim reports to initiate automated tracing of baggage
- Assisted passengers with questions and provided solutions to various and difficult problems
- Acted as a liaison for customers.
Customer Service Associate
SA-SO Supply Company
01.1993 - 01.1998
- Processed phone, mail, and internet orders from state, local and federal government purchasing departments and entered them into the computerized ordering system
- Answered questions about products and applications and helped solve specific customer problems
- Assisted the customer and outside sales force with quotes for large orders
- Researched and solved various shipping issues
- Processed returns for credit and worked closely with accounting and warehouse to track, report, and resolve billing issues
- Assisted warehouse with inventory counts and rush shipments.
Customer Service Supervisor
Proline Cap Company
01.1990 - 01.1993
- Processed phone and mail orders from colleges, high schools, local sports teams and input them into the computerized ordering system
- Answered questions about products and styles and helped solve specific customer problems
- Assisted the customer and outside sales force with quotes for large orders
- Researched and solved various shipping issues
- Processed returns for credit and worked closely with accounting and warehouse to track, report, and resolve billing issues
- Assisted warehouse with inventory counts and rush shipments
- Office supervisor over 5 other associates
- Ran reports, managed stock inventory.
Education
Associate of Applied Science Business -
Tarrant County College
Ft. Worth, TexasSkills
- Texas Claims Adjuster License All Lines Current
- Outstanding communication and customer service skills
- Documentation and Recordkeeping
- Coverage Determination
- Data Organization
- Interpersonal Communication
- Claims Investigation
- Team Collaboration
- Settlement Negotiation
- Policy Interpretation
- Decision-Making
Military Service
United States Marine Corps, Corporal E-4, 1986-1994, Avionics Technician, Troubleshoot, repair and maintain electronic systems on the A-6 and F-18 aircraft. Systems included radar, radio, and electronic countermeasures systems. Secret security clearance.
Certification
Texas All Lines Adjuster License.
Timeline
Marine Claims Adjuster
UPS Capital Insurance
08.2017 - 03.2024
Lead Packaging Technician
Alcon Laboratories
01.2005 - 01.2017
Customer Service Associate
United Airlines
01.1998 - 01.2005
Customer Service Associate
SA-SO Supply Company
01.1993 - 01.1998
Customer Service Supervisor
Proline Cap Company
01.1990 - 01.1993
Associate of Applied Science Business -
Tarrant County College