Ashlee Valencia
Dallas,TX
Summary
Accomplished Claims Adjuster and CSR with a proven track adept in claims investigation and delivering exceptional customer service. Excelled in relationship building and critical thinking, significantly enhancing client satisfaction and retention. Mastered policy interpretation and liability determination, ensuring efficient claims processing and resolution.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Gainsco Auto Insurance
12.2018 - 12.2024
- Researched claims and incident information to deliver solutions and resolve problems.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
CSR, Sales
A-Affordable Insurance
01.2014 - 08.2015
- Negotiated contracts successfully, securing favorable terms for both parties involved in transactions.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Built strong relationships with clients, leading to repeat business and referrals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Built relationships with customers and community to promote long term business growth.
CSR, Sales
Farmers Insurance Company
12.2017 - 12.2018
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Built strong relationships with clients, leading to repeat business and referrals.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Bilingual Instructional Aide
International Leadership of Texas
08.2015 - 12.2017
- Maintained confidentiality about children and families and respected cultural and language differences.
- Created a nurturing environment that encouraged positive peer interactions among diverse learners.
- Developed strong relationships with students by actively listening to concerns and addressing their needs promptly.
- Ensured accurate translation of instructional materials and communications for non-English speaking families.
- Assisted with planning and preparing educational materials and activities and maintained individual student communication devices and books.
- Supported students'' language development through one-on-one tutoring and small group sessions.
CSR, Sales
A-max Auto Insurance
10.2012 - 12.2013
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
- Implemented strategies for upselling and cross-selling, maximizing sales revenue opportunities.
- Provided personalized product recommendations based on customers'' needs and preferences.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
Education
High School Diploma -
Skills
- Critical thinking
- Claims investigation
- Active listening
- Highly motivated
- Claims processing
- Advanced oral and written communication skills
- Decision-making
- Policy interpretation
- Texas All Lines claims adjuster license
- Automobile claims specialist
- Customer service
- Problem-solving
- Attention to detail
- Multitasking and organization
- Empathy and patience
- Verbal and written communication
- Data entry
- Liability assessment
- Claims file documentation
- Tme management
- Claims investigations
- Customer service and support
- Computer skills
- Claims
- Liability determination
- Relationship building
- Coverage determination
- MS office
- Payment processing
Certification
Texas All Lines Adjuster License
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Claims Adjuster - Gainsco Auto Insurance
12.2018 - 12.2024
CSR, Sales - Farmers Insurance Company
12.2017 - 12.2018
Bilingual Instructional Aide - International Leadership of Texas
08.2015 - 12.2017
CSR, Sales - A-Affordable Insurance
01.2014 - 08.2015
CSR, Sales - A-max Auto Insurance
10.2012 - 12.2013
Texas All Lines Adjuster License
New Beginnings Christian Academy - High School Diploma,
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