Zandrella Trainor
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 2 years of experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Crawford (Allstate)
06.2023 - 11.2023
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Established relationships with clients and insurance companies to foster timely claims resolution.
- Answered customer questions regarding deductibles.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Banquet Server
Hyatt Regency New Orleans
02.2016 - 08.2023
- Set up banquet tables and chairs based on event requirements.
- Carried out professional service, retaining polite and friendly approach at all times.
- Provided friendly, courteous service to create memorable moments for guests.
- Arranged linens and table settings according to seating plan and event theme.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Maintained flexible work schedule to meet event needs.
- Responded to guest inquiries and requests promptly and courteously.
- Maintained clean and safe work environment.
Auto Claims Adjuster
Crawford (Statefarm)
02.2023 - 05.2023
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Negotiated with claimants to settle claims.
- Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
- Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
O.Perry Walker
New Orleans, LA05.1997
Skills
- Risk Assessment
- Casualty and Property Loss
- Legal Proceedings Knowledge
- Claims Processing
- Insurance Policy Coverage Knowledge
- Policy Investigations
- Strong Interpersonal and Communication Skills
- Data Analysis
- Teamwork Abilities
- Attention to Detail
- Analytical Thinking
- Critical Thinking
- Computer Proficiency
- Problem Solving
Certification
- State Farm Auto
- State Farm Policy
- State Farm Estimatics
- Symbility
- USAA IA
- HAAG
License
- Alabama
- Arkansas
- Arizona
- connecticut
- Florida
- Idaho
- Kentucky
- Louisiana
- Maine
- Michigan
- Mississippi
- Montana
- Oklahoma
- Oregon
- South Carolina
- Texas
- Utah
- West Virginia
Timeline
Claims Adjuster
Crawford (Allstate)
06.2023 - 11.2023
Auto Claims Adjuster
Crawford (Statefarm)
02.2023 - 05.2023
Banquet Server
Hyatt Regency New Orleans
02.2016 - 08.2023
High School Diploma -
O.Perry Walker
- State Farm Auto
- State Farm Policy
- State Farm Estimatics
- Symbility
- USAA IA
- HAAG
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