Miranda Ortiz
Apopka
Summary
Dynamic Claims Adjuster with a proven track record at State Farm Insurance, excelling in claims evaluation and negotiation. Adept at strategic planning and fostering cross-functional collaborations, I have successfully expedited dispute resolutions and improved operational processes, showcasing strong communication and analytical skills to drive results.
Overview
19
19
years of professional experience
Work History
Claims Adjuster
Statefarm Insurance
Bloomington
02.2025 - 03.2026
- Investigated claims through interviews with policyholders, contractors, and document reviews to ensure accurate assessments.
- Evaluated claims for property damage from natural disasters.
- Evaluated claims to assess coverage and liability requirements per policy.
- Coordinated with repair shops and utility providers to expedite urgent claim resolutions.
- Negotiated settlements with claimants to expedite dispute resolution.
- Conducted interviews with claimants to gather necessary information.
- Collaborated with cross-departmental teams to identify and implement process improvements.
Automated Logistics Specialist, Unit Supply Specialist
Department OF Defense- US ARMY
Charleston
07.2007 - 03.2017
- Developed strategic supply flow plan, improving operational efficiency across logistics.
- Coordinated transportation logistics for company operations, optimizing delivery schedules and resource allocation.
- Managed procurement of supplies and equipment totaling over $80,000, ensuring budget compliance.
- Expedited repair parts for Department of Defense, saving 164th TAOG over $20,000 in Class IX materials.
- Reviewed and reconciled material management records, achieving 100% correlation between logistics systems.
- Facilitated transition from SAMS-E to GCSS-A in support of four companies.
- Assisted with environmental compliance for all hazardous materials.
Education
MBA -
Columbia Southern University
Orange Beach, AL02-2026
Bachelor of Science - Business Admin (Concentration in MGT)
University of Management And Technology
Arlington, VA01-2017
Lean Six Sigma (Green Belt) -
Villanova University
Villanova, PA03-2016
OSHA -
Alabama University
Tuscaloosa, AL04-2015
Skills
- Claims Documentation
- Damage Assessment
- Fraud analysis
- Risk Assessment
- Insurance Regulation Knowledge
- Policy investigations
- Policy interpretation
- Budgeting and Cost Control
- Quality Control
- Data analysis
- Technical analysis
- Report writing
- Project and Operations Management
- Strategic Planning and Execution
- Cross-Functional Collaborations
- Relationship management
- Risk Management
- Problem Solving
- Negotiation skills
- Attention to detail
- Decision-making
- Active listening
- Communication skills
- Allocating claims
Knowledge Skills Abilities
- Project and Operations Management
- Budgeting and Cost Control
- Strategic Planning and Execution
- Risk Management
- Problem Solving
- Cross-Functional Collaborations
- Technical Adaption
- Quality Control
- Strong Communication & Presentation skills
- Records Management
- Business and Technical analysis
- Customer/Client/ Supplier Relationship Cultivator
- Capers/ Aqua lines
Timeline
Claims Adjuster
Statefarm Insurance
02.2025 - 03.2026
Automated Logistics Specialist, Unit Supply Specialist
Department OF Defense- US ARMY
07.2007 - 03.2017
MBA -
Columbia Southern University
Bachelor of Science - Business Admin (Concentration in MGT)
University of Management And Technology
Lean Six Sigma (Green Belt) -
Villanova University
OSHA -
Alabama University