Sydney Rosborough
Charlotte,NC
Summary
Dynamic Claims Adjuster with a proven track record at Farmers Insurance, excelling in claim analysis and regulatory compliance. Adept at fostering relationships and enhancing communication, I thrive in fast-paced environments, ensuring efficient resolutions and meticulous documentation. My strong organizational skills and attention to detail drive successful outcomes in high-volume settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Farmers Insurance
Charlotte, USA
12.2021 - Current
- Manage a high-volume caseload while prioritizing tasks and maintaining accurate, timely documentation
- Communicate with clients, vendors, and internal teams to ensure efficient claim resolution
- Analyze claim details and make informed decisions aligned with company policies and regulations
- Guide customers through complex processes, providing clear explanations and support
- Maintain compliance with regulatory standards and internal procedures
- Evaluated bodily injury claims to determine coverage and liability.
- Evaluated total loss claims to determine appropriate settlement values.
Technical Assistant
Novant Health
Charlotte, USA
01.2020 - 12.2021
- Coordinated calendars and scheduled appointments for team members, ensuring efficient time management
- Supported daily office operations, including handling calls, visitors, and correspondence
- Maintained vendor, supplier, and customer accounts with strong attention to detail
- Assisted with procurement and coordination of external services
- Managed multiple administrative tasks simultaneously in a fast-paced environment
Phlebotomy Team Lead
CSL Plasma
Rock Hill, USA
02.2017 - 02.2020
- Led daily operations and ensured compliance with protocols and regulatory standards
- Maintained accurate records and documentation while safeguarding sensitive information (HIPAA compliance)
- Trained and supported team members, improving workflow efficiency and service quality
- Demonstrated strong organizational and multitasking abilities in a high-volume setting
Concierge
Campus Amenities Management
Washington, USA
08.2015 - 05.2017
- Provided high-level customer service, coordinating reservations, services, and guest requests
- Managed scheduling and logistics for client needs, including events and personal services
- Collaborated with internal teams to ensure seamless operations and guest satisfaction
- Maintained professionalism while handling multiple priorities and time-sensitive requests
Education
Master of Science (M.S.) -
University of Maryland
Shady Grove, MD05-2023
Bachelor of Science (B.S.) - Biology/Chemistry
Howard University
Washington, DC05-2016
Skills
- Claims Documentation
- Claim analysis
- Risk Assessment
- Dispute Resolution
- Policy Review
- Regulatory compliance
- Microsoft Office (Word, Excel, PowerPoint)
- Google Workspace
- Organization & Multitasking
- Attention to Detail
- Critical thinking
- Handle Confidential Information
- Effective communication
- Relationship management
- Executive Support
Certification
- National Producer Number #20187416
Timeline
Claims Adjuster
Farmers Insurance
12.2021 - Current
Technical Assistant
Novant Health
01.2020 - 12.2021
Phlebotomy Team Lead
CSL Plasma
02.2017 - 02.2020
Concierge
Campus Amenities Management
08.2015 - 05.2017
Master of Science (M.S.) -
University of Maryland
Bachelor of Science (B.S.) - Biology/Chemistry
Howard University