Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

JUSTIN PASQUINO

Eastlake

Summary

Auto Claims Adjuster with a focus on total loss handling and settlement negotiations. I’ve managed hundreds of total loss claims focusing on identifying potential total losses to through to title processing and final payout, working closely with policyholders, lienholders, and salvage vendors. I’m comfortable explaining valuations, walking customers through next steps, and negotiating fair settlements that align with policy coverage and market values.

Overview

8
8
years of professional experience

Work History

Claims adjuster

Progressive Insurance
02.2025 - Current
  • Conducted thorough investigations of insurance claims, utilizing analytics tools to assess legitimacy and identify patterns indicative of fraud or potential risk exposure.
  • Evaluated complex policy coverage and interpreted contract provisions to determine claim eligibility, collaborating with legal and underwriting departments to ensure accurate settlements and mitigate organizational risk.
  • Resolved high-volume claim caseloads by negotiating settlements and communicating with policyholders, vendors, and third parties, ensuring timely and accurate disbursement of funds while upholding compliance with internal guidelines and regulatory standards.

AML Analyst

AML RightSource
08.2022 - 01.2025
  • Maintained fraud analysis models to improve company systems.
  • Documented research findings indings to support risk-based decision-making and resolution to escalated fraud incidents.
  • Analyze complex data, file le Suspicious Activity Reports (SARS), and ensure compliance with local and international regulations (e.g., BSA, FATF).
  • Skilled in using AML software tools and staying current with evolving regulatory requirements.

Relationship Teller

Citizens Bank
12.2022 - 03.2023
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
  • Analyze customer inquiries to understand how to adapt to a changing market
  • Fulfill cash shipments and branch supply management
  • Transitioned warm and cold customer leads for new leads.

Licensed Banker

Citizens Bank
12.2017 - 12.2019
  • Integrated with CIS (Citizens Investment Services) and, to synthesize a wealth team with an increased focus on retirement and wealth management services
  • Sourced new sales for investment and retirement planning
  • Found mutually benefiting solutions for Citizens Bank and customer
  • Met with clients to discuss their financial goals and have preliminary discussions about investments.

Education

Undeclared -

Pennsylvania State at World Campus
State College, PA

Skills

  • Communication/Collaboration, Critical Thinking and Problem-Solving
  • Technical Skills: Analysis, Risk Assessment Technical Skills: Negotiation Skills, Fraud Detection, Case Management, Team Collaboration
  • Claims investigation
  • Critical thinking
  • Caseload management
  • Policy interpretation

Accomplishments

Recognized by leadership as a Progressive person that was recognized as someone who moved the organization forward. I was awarded with a bonus and management recognition.

Timeline

Claims adjuster

Progressive Insurance
02.2025 - Current

Relationship Teller

Citizens Bank
12.2022 - 03.2023

AML Analyst

AML RightSource
08.2022 - 01.2025

Licensed Banker

Citizens Bank
12.2017 - 12.2019

Undeclared -

Pennsylvania State at World Campus

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JUSTIN PASQUINO