Summary
Overview
Work History
Education
Skills
Timeline
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SHAURICE FLOWERS

SHAURICE FLOWERS

Atlanta,GA

Summary

As a results-driven professional with a Bachelor’s degree in Communications and an MBA, I am committed to leveraging my strong interpersonal skills and strategic business acumen to transition into enterprise technology roles within a business in technology. My background in claims analysis, risk management, and stakeholder communication provides a solid foundation to understand both business needs and operational challenges. I am currently pursuing a Cloud Computing certification with a focus on cloud infrastructure, AWS Solutions Architect concepts, AWS S3, and related technologies, strengthening my technical proficiency in AWS. In addition, I am building capability with Terraform, WireShark, and GitLab to support repeatable infrastructure, automation, and reliable deployment workflows, which align directly with process improvement and operational excellence. With a continuous improvement mindset, strong problem-solving and analytical skills, and a track record of supporting end-to-end process analysis and project execution, I’m prepared to apply these skills in a Process Analyst/Process Engineer capacity.

Overview

9
9
years of professional experience

Work History

Claims Adjuster

State Farm
11.2024 - Current
  • Review and create detailed estimates using XactAnalysis and Xactimate.
  • Utilize enterprise systems including ECS, HAART, ECRM 3.0, and Claim Summary to manage claims effectively.
  • Review policies for coverage and verify jewelry estimates for accuracy within the SFRP program.
  • I have received several Quality Hero awards as a claim's specialist.
  • Apply critical thinking to detect fraud and reduce financial risk.
  • Collaborate with cross-functional teams to resolve claims efficiently.
  • Support process improvements through careful documentation and analysis.
  • Serve as a State Farm Live Well, Be Well ambassador, promoting wellness initiatives within the company.
  • Aspiring member of the Women in Technology group, committed to advancing diversity and inclusion in tech.
  • Monitor ServiceNow daily for system outages and promptly report issues to the team.
  • Advocate with ServiceNow support to resolve user issues and minimize downtime.

Surgical Services Master Scheduler

Northside Hospital
03.2021 - 10.2024
  • Led master scheduling for large clinical teams by developing and managing advanced Excel forecasting models and coordinating cross-departmental resources to maximize operating room efficiency and reduce delays.

Executive Assistant

Broadcast Music Inc
06.2019 - 03.2021
  • Managed complex executive calendars and global travel logistics using advanced digital tools, while implementing budget tracking and post-event analytics to enhance operational efficiency and cross-functional collaboration.

Business Development Manager/Recruiter

Randstad
05.2017 - 06.2019
  • Directed full recruitment lifecycle for up to 100 contingent workers and drove client acquisition through CRM and ATS platforms, ensuring compliance and operational accuracy in workforce management.

Education

Cloud Computing Certification - Information Technology

University of Maryland Global Campus
05-2026

MBA - Business Administration/Management

Strayer University
Smyrna, GA
12-2021

Bachelor of Science - Mass Communications

Savannah State University
Savannah, GA
05-2017

Skills

  • AWS Cloud Computing
  • AWS S3
  • Terraform
  • GitLab Github
  • Data-driven Decision Making
  • Stakeholder Communication & Customer Interaction
  • Process Optimization & Operational Efficiency
  • Innovation
  • Process Improvement
  • Workflow Optimization
  • Cross-functional Collaboration
  • Process Mapping
  • SOP Documentation
  • Python (Programming Language)
  • Wireshark
  • Critical Thinking & Problem Solving
  • Claims Management Systems (XactAnalysis, Xactimate)
  • Proficient in Microsoft Office Products
  • Strong problem-solving and analytical skills Attention to detail
  • Agile Scrum
  • Stakeholder Management
  • User Stories
  • Process development
  • Production planning

Timeline

Claims Adjuster

State Farm
11.2024 - Current

Surgical Services Master Scheduler

Northside Hospital
03.2021 - 10.2024

Executive Assistant

Broadcast Music Inc
06.2019 - 03.2021

Business Development Manager/Recruiter

Randstad
05.2017 - 06.2019

MBA - Business Administration/Management

Strayer University

Bachelor of Science - Mass Communications

Savannah State University

Cloud Computing Certification - Information Technology

University of Maryland Global Campus
SHAURICE FLOWERS