Summary
Overview
Work History
Education
Skills
Projects
Additional Competencies
Experience
Timeline
Generic

Brenesia Webb

Converse

Summary

Aspiring Data and Cybersecurity professional pursuing a Bachelor of Science in Cybersecurity with a strong foundation in data governance, data engineering, business intelligence, and information security. Skilled in analyzing business requirements, translating complex challenges into data-driven solutions, and supporting scalable data infrastructure that improves data quality and operational efficiency. Experienced in creating actionable insights through data visualization tools such as Tableau and Power BI.

Knowledgeable in cybersecurity principles including penetration testing, vulnerability assessment, ethical hacking, network security, web application security, cloud computing fundamentals, database security monitoring, and computer network defense. Hands-on experience through academic projects involving JavaScript programming, ethical hacking, penetration testing execution, security reporting, web and cloud computing, and security analysis of databases, web applications, and perimeter devices.

Strong analytical, problem-solving, communication, and documentation skills with a commitment to risk management, policy compliance, and continuous professional development. Adept at collaborating with stakeholders, identifying process improvement opportunities, and delivering secure, data-driven solutions that support organizational goals.

Overview

7
7
years of professional experience

Work History

Claims Adjuster

Allstate Corp
remote
01.2023 - Current
  • Provide account support and resolve complex inquiries efficiently.
  • Maintain accurate documentation of client interactions.
  • Reviewed documentation to determine claim eligibility and coverage details.
  • Communicated with clients to gather information and resolve claim-related inquiries.
  • Analyzed data to identify trends and recommend process improvements.

IT Help Desk Agent

Allstate - Rapid Response Customer Service
08.2021 - 05.2022
  • Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Delivered empathetic customer support during claims processes.
  • Provided technical support to users via phone, email, and chat.

Childcare Provider

Military Assistance
01.2019 - 01.2020
  • Delivered childcare services to support military families on base.
  • Documented daily activities and maintained comprehensive reports to track child engagement.

Education

Bachelor of Science - Cyber security

University of Phoenix
Phoenix, AZ
04-2026

Associate of Science - Medical Billing & Coding

Bryant & Stratton College
Buffalo, NY
01-2020

Skills

  • Penetration Testing
  • Vulnerability Assessment
  • Ethical Hacking
  • Network Security
  • Defense
  • Web Application Security
  • Cloud Computing
  • Database Security Monitoring
  • Security Reporting
  • Documentation
  • JavaScript Programming
  • Computer Network Defense
  • Web Security Analysis
  • Security Incident Documentation
  • System Monitoring
  • Perimeter Device Monitoring
  • Customer Service
  • Client Support
  • Communication
  • Problem Solving
  • Policy Compliance
  • Procedure Compliance
  • Time Management
  • Data Entry
  • Electronic Health Records
  • CPT Coding
  • HCPCS II Coding
  • General Accounting
  • Cash Management
  • Administrative Operations Support

Projects

  • Penetration Testing & Security Assessment Project, Conducted simulated penetration testing exercises to identify vulnerabilities., Executed vulnerability scans and documented findings., Produced detailed security reports outlining threats and remediation strategies.
  • Ethical Hacking & Network Defense Project, Practiced ethical hacking methodologies to analyze potential system weaknesses., Evaluated network infrastructure security and defensive strategies., Developed mitigation strategies to protect systems from cyber threats.
  • Web & Cloud Security Analysis, Studied security vulnerabilities within cloud computing environments., Evaluated database and web application security risks., Reviewed perimeter device protections and monitoring techniques.

Additional Competencies

  • Electronic Health Records (EHR)
  • CPT & HCPCS II Coding
  • General Accounting & Cash Management
  • Administrative Operations Support

Experience

Penetration Testing & Vulnerability Assessment, Ethical Hacking Principles, Network Security & Defense, Web Application Security, Cloud Computing Fundamentals, Database Security Monitoring, Security Reporting & Documentation, JavaScript Programming Fundamentals, Computer Network Defense, Web Security Analysis, Security Incident Documentation, System & Perimeter Device Monitoring, Customer Service & Client Support, Communication & Problem Solving, Policy & Procedure Compliance, Time Management, Data Entry & Documentation

Timeline

Claims Adjuster

Allstate Corp
01.2023 - Current

IT Help Desk Agent

Allstate - Rapid Response Customer Service
08.2021 - 05.2022

Childcare Provider

Military Assistance
01.2019 - 01.2020

Bachelor of Science - Cyber security

University of Phoenix

Associate of Science - Medical Billing & Coding

Bryant & Stratton College
Brenesia Webb