Jajuan Ferguson
Summary
Results-oriented recent MIS graduate passionate about applying cloud security and cybersecurity skills, honed through personal projects. Certified in Google Cybersecurity Professional and AWS Cloud Practitioner. Proven ability to troubleshoot, problem-solve, and communicate effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Progressive Insurance
11.2024 - Current
- Analyze complex claims, conduct thorough investigations, and negotiate settlements to ensure fair resolutions for policyholders and the company.
- Partner with legal teams, medical professionals, and field investigators to gather crucial evidence and make informed decisions on liability.
- Meticulously review policy documents, accident reports, and medical records to accurately assess coverage and determine appropriate compensation.
- Guide policyholders through the claims process, providing clear communication and empathetic support during stressful situations.
Substitute Teacher (Computer Sci./Digital Design)
Kelly Educational Services
08.2024 - 11.2024
- Delivered engaging lessons in computer science and digital design to students in grades 6-12.
- Managed classroom environment effectively, ensuring a positive learning experience.
- Adapted teaching methods to meet the diverse learning needs of students.
- Maintained classroom discipline and enforced school policies.
- Communicated effectively with students, parents, and school staff.
Help Desk Technician Intern
Warner Robins Learning Center
05.2023 - 08.2023
- Provided first-level technical support to end-users, diagnosing and resolving hardware, software, and network issues via phone, email, and in-person.
- Responded to support requests and documented all interactions in the ticketing system.
- Assisted users with operating system, application, and peripheral installations and configurations.
- Deployed, maintained, and troubleshooted desktop computers, laptops, printers, mobile devices, and other peripheral equipment.
- Performed regular maintenance and updates on end-user devices to ensure optimal performance and security.
- Managed software installations, updates, and licensing.
- Coordinated with IT team members to deploy system-wide updates and patches.
- Monitored and managed user accounts, permissions, and access controls
Education
Bachelor of Science - Management Information Systems
Albany State University
Albany, GA05-2024
Skills
- Network Detection
- Network Security
- Risk Management
- Troubleshooting
- Cloud Computing
- Cloud Architecture
- AWS Core services
- Vulnerability Assessment
- Incident Response
- Application Security
- OSI TCP/IP Model
- Python
- SQL
- Linux
- Wireshark
- IAM
Certification
AWS Certified Cloud Practitioner
Google Cybersecurity Professional Certificate
Timeline
Claims Adjuster
Progressive Insurance
11.2024 - Current
Substitute Teacher (Computer Sci./Digital Design)
Kelly Educational Services
08.2024 - 11.2024
Help Desk Technician Intern
Warner Robins Learning Center
05.2023 - 08.2023
Bachelor of Science - Management Information Systems
Albany State University
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