Jennifer Cauble
Tampa
Summary
Banking professional with hands-on experience in financial services, fraud prevention, and customer account management. Proven ability to balance excellent customer service with strict compliance and security standards. Skilled in handling high-volume transactions, resolving complex account issues, and protecting customer information with accuracy and integrity. Recognized for strong attention to detail, sound judgment, and maintaining professionalism in fast-paced banking environments.
Overview
4
4
years of professional experience
Work History
Claims Adjuster
GEICO
Lakeland, Florida
11.2024 - 04.2025
- Claims processing. Liability assessment. Time management. Problem solving. Attention to detail. FL claims adjuster license. Claims adjuster’s primary role is to investigate and process insurance claims, determine liability, and negotiate settlements. Assess responsibility and extent of damage, assess value of damages, handle paperwork and administrative tasks including communicating with claimants, obtaining documentation, and making payments.
Dispute and Fraud Analyst
Capital One
09.2022 - 07.2023
- Evaluated customer data to identify and prevent fraudulent activities. Reviewed suspicious reports and transactions. Performed risk assessments, analyzed data to find fraud patterns, produced detailed reports, matched purchase orders with invoices, answered customer questions, resolved complaints and disputes, processed customer requests, and resolved payment claims within required timeframes.
Customer Service Representative
USAA Federal Savings Bank
09.2021 - 08.2022
- Handled client inquiries professionally. Informed customers about products and services. Educated clients on online transaction solutions. Modified, opened and closed customer accounts. Verified checks and funds transfers. Ordered checks, placed stop payments, and conducted special services for customers.
Finance Associate
Amscot
Tampa
03.2021 - 08.2021
- -Built trust and rapport with clients to facilitate long-term, loyal relationships
- -Qualified clients and addressed specific needs to determine financial capabilities
- -Completed daily recovery task to keep areas clean and neat for maximum productivity
- -Worked closely with front-end staff to assist customers
- -Completed daily cash balancing and operated ATMs.
Education
High School Diploma -
Plant city high
05.2020
Skills
- Customer Account Management
- Fraud Detection & Risk Assessment
- Dispute Resolution
- Regulatory Compliance
- Cash Handling & Balancing
- Transaction Processing
- Payment Investigations
- Attention to Detail
- Problem Solving
- Time Management
- Data Analysis
- Confidential Information Handling
- High-Volume Operations
- Customer Relationship Building
- Microsoft Office & Banking Systems
Languages
2
Timeline
Claims Adjuster
GEICO
11.2024 - 04.2025
Dispute and Fraud Analyst
Capital One
09.2022 - 07.2023
Customer Service Representative
USAA Federal Savings Bank
09.2021 - 08.2022
Finance Associate
Amscot
03.2021 - 08.2021
High School Diploma -
Plant city high