Cloteria Barnes
Scottdale, Georgia, United States,GA
Summary
Three years of Accounts Payable experience, responsible for performing accounting and clerical functions providing accounting support to the entire organization with accounting/treasury responsibilities. Ensuring that files are complete and maintained, handles Accounts Payable duties such as complete payments by receiving, processing, verifying invoices and reconciling invoices for company obligations
Overview
12
12
years of professional experience
Work History
Claims Adjuster
State Farm
Atlanta, GA
01.2022 - Current
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
- Examined claims forms and other records to determine insurance coverage.
- Followed up with insured individuals regarding premium and deductibles payments.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Documented all investigation activity and presented reports to management.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments and policy coverage.
- Answered customer questions regarding deductibles.
- Answered questions posed by insured and attorneys.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigations to report findings and recommendations.
Accounts Payable Clerk
Masterack
Decatur, GA
12.2018 - 04.2021
- Prepared vendor invoices and processed incoming payments.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Maintained good working relationships with vendors and resolved disputes.
- Maintained payable shared email inbox and digitized invoices for processing.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Maintained relationships with vendors and managed invoices for [Product].
- Matched purchase orders with invoices and recorded necessary information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Processed nightly bills, checks and vendor payments, maintaining detailed records and receipts.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Managed and responded to correspondence and inquiries from customers and vendors.
Customer Service Manager
Alsobrook Insurance Agency
Decatur, GA
08.2009 - 12.2018
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Prepared quotes for new products and services
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Maintained high standards of customer service by building relationships with clients.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Obtained underwriting approval by completing application for coverage.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Upsold additional products and services after identifying customer needs and requirements.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Remained impartial in order to advise clients based on circumstances.
- Met with customers to provide information about available products and policies.
- Conducted annual reviews of existing policies to update information.
- Collected premiums on or before effective date of coverage.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Finalized sales and collected necessary deposits.
Education
MBA - Human Resources Management
Devry University
Decatur, GA12.2013
Bachelor of Science - Hotel, Motel, And Restaurant Management
Georgia Southern University
Statesboro, GA05.2007
Skills
- Data Analysis
- Relationship Building
- Attention to Detail
- Accounts Receivable
- Proactive and Self-Motivated
- Financial Recordkeeping
- Time Management
- Accounts Payable
- Document Coding and Classification
- Bill Payment and Recordkeeping
- Customer Relations
- Critical Thinking
- Handling Confidential Materials
- Purchase Orders
- Vendor Record Management
- Microsoft Office
- Word Processing
- Customer Retention Strategies
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Verbal and Written Communication
- Data Entry and Maintenance
- Responding to Difficult Customers
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Customer Account Management
- Order and Refund Processing
- Issue and Complaint Resolution
Timeline
Claims Adjuster
State Farm
01.2022 - Current
Accounts Payable Clerk
Masterack
12.2018 - 04.2021
Customer Service Manager
Alsobrook Insurance Agency
08.2009 - 12.2018
MBA - Human Resources Management
Devry University
Bachelor of Science - Hotel, Motel, And Restaurant Management
Georgia Southern University