Quiaundra Nance
Summary
Dynamic professional adept at managing high-volume claim caseloads while ensuring timely resolutions and maintaining strong client relationships. Skilled in synthesizing complex information and improving operational processes to enhance service delivery and customer experience.
Overview
4
4
years of professional experience
Work History
Claims Adjuster
Mercury Insurance
10.2024 - Current
- Investigate complex claim scenarios, synthesize large volumes of information, and deliver clear recommendations that support accurate, efficient decision-making.
- Managed high-volume caseload, coordinating with customers, internal teams, and external partners to ensure timely issue resolution and service continuity.
- Identified workflow inefficiencies and contributed to streamlined claim handling practices, enhancing turnaround time and customer experience.
- Strengthened client relationships through responsive communication and clear expectation-setting in time-sensitive situations.
- Document case activity, findings, and next steps with precision, supporting compliance, transparency, and smoother cross-team handoffs.
Technical Claims Adjuster
State Farm
03.2022 - 08.2024
- Resolved complex technical claim issues by analyzing documentation, interpreting policy and system data, and coordinating across multiple departments to deliver accurate outcomes.
- Served as primary contact for customers and stakeholders, integrating technical problem-solving with relationship management to enhance client satisfaction.
- Enhanced operational consistency through detailed documentation and clear communication of technical information to internal and external audiences.
- Navigated multiple digital platforms and internal systems to track cases, update records, and ensure data accuracy across the claim lifecycle.
- Managed high-volume service operations, ensuring productivity, accuracy, and customer service standards were consistently met in a deadline-driven environment.
Scholarship Administrator
Children and Family Services
01.2022 - 11.2022
- Coordinated application workflows and reviewed documentation to facilitate efficient processing for scholarship programs and stakeholders.
- Maintained accurate records and communicated promptly with applicants, administrators, and internal teams to ensure smooth operations.
- Streamlined administrative processes by organizing information flow and tracking status updates, enhancing timely resolution of inquiries.
- Delivered professional, empathetic support to diverse stakeholders, reinforcing trust and positive program experiences.
- Managed daily office operations and maintained organized filing systems.
Education
Associate of Science - Networking Specialist
Gwinnett Technical College
Lawrenceville, GA12-2026
Skills
- Systems integration support
- Claims analysis
- Data accuracy
- Technical problem solving
- Data analysis
- Negotiation techniques
- Insurance regulations
- Report writing
- Technical troubleshooting
- Client relationship management
- Cross-functional collaboration
- Workflow optimization
- Process documentation
- Issue resolution
- Case management systems
- Stakeholder communication
- Technical writing
- Networking fundamentals
- Remote collaboration
Additional Value
- Strong foundation in networking concepts, technical communication, and structured documentation
- Experienced in remote-ready communication, independent workload management, and cross-functional team support
- Recognized for being detail-oriented, adaptable, and customer-centered in complex service environments
- Managed 100+ cases per week/month while maintaining accuracy and service standards
- Improved turnaround time by 25%
- Resolved 10% of issues within target SLA/timeframe
- Supported 55+ clients/stakeholders across multiple workflows
- Reduced documentation errors or rework by 10%
- Maintained 100% compliance/quality score
Timeline
Claims Adjuster
Mercury Insurance
10.2024 - Current
Technical Claims Adjuster
State Farm
03.2022 - 08.2024
Scholarship Administrator
Children and Family Services
01.2022 - 11.2022
Associate of Science - Networking Specialist
Gwinnett Technical College