Janay Woods
Katy,TX
Summary
Results-driven, customer-focused, team player with 7 years of experience. I have successfully developed and managed teams to handle large caseloads, negotiated with claimants, and represented companies at legal proceedings. My expertise in overseeing product analysis, sales, and inventory management aligns with my commitment to delivering exceptional customer service. Skilled in leveraging a network of medical and legal resources to investigate and resolve complex claims with a high accuracy rate. Additionally, I have experience in staff coaching and am passionate about business operations. With a strong foundation in criminal justice, I possess excellent communication and coordination skills, making me a valuable asset in any setting.
Overview
6
6
years of professional experience
Work History
Claims Adjuster
GEICO
Katy, TX
03.2022 - 01.2024
- Developed and maintained a network of medical and legal resources
- Reviewed medical records and other documents to determine liability
- Researched applicable laws and regulations to determine coverage obligations
- Represented the company at mediations and trial proceedings
- Developed and maintained relationships with claimants and other stakeholders
- Built and managed a team of adjusters to manage a large caseload
- Investigated and resolved complex claims with accuracy
- Provided training and guidance to junior adjusters
- Negotiated with claimants and attorneys to resolve claims
- Assessed damages and prepared detailed reports to support claims decisions
Store Manager
Main Squeeze Juice
Katy, Texas
06.2021 - 03.2022
- Developed and maintained strong relationships with customers to ensure repeat business
- Created weekly and monthly reports to track store performance and identify potential issues
- Developed and implemented initiatives that increased customer satisfaction
- Achieved store sales targets through innovative promotional campaigns and strategic pricing
- Reduced store inventory shrinkage through improved stock control and security measures
- Trained and developed a team of 7-13 employees, resulting in increased job satisfaction and morale
- Led the store to achieve a A-star health and safety rating
Events Team Coordinator
Tilt Studios
Gurnee, IL
03.2018 - 01.2019
- Preformed event planning and execution, resulting in successful and well-attended events
- Greeted guests warmly and promptly upon arrival, creating a positive first impression of the establishment
- Processed payments accurately and efficiently to ensure a smooth checkout process for guests
- Addressed customer complaints and inquiries in a polite and professional manner to ensure customer satisfaction
- Assisted in setting up private events and catering orders to ensure a successful event
- Managed reservations, seating guests and managing wait times to ensure all guests were served in a timely manner
Education
Associate of Arts - Criminal Justice
Clark Atlanta University
Atlanta, GA05-2021
Skills
- Property adjusting
- Risk Assessment
- Policy investigations
- Property claims
- Insurance fraud expertise
- Rules of evidence
- Data entry
- Data analysis
- Claims processing rules and guidelines
- Claims management systems
- Interpret and review account statements and histories
- Analyzing legal documents and medical records
- Team management
- Vendor management
- Restaurant management Project management
- Customer relations
- Quality standards
- Highly motivated
- Data Analysis
- High volume call center
- Damage Assessment
- Interviewing techniques
- Report Writing
- Technical knowledge
- Coverage assessments
- Policy Interpretation
- Advanced computer skills
Affiliations
- Food bank and Clean Up Volunteering
Accomplishments
- 5 Time Winning Directors Club Recipient
Timeline
Claims Adjuster
GEICO
03.2022 - 01.2024
Store Manager
Main Squeeze Juice
06.2021 - 03.2022
Events Team Coordinator
Tilt Studios
03.2018 - 01.2019
Associate of Arts - Criminal Justice
Clark Atlanta University