VICTORIA MCDONALD
Summary
Experienced Supply Chain Analyst with solid background in logistics coordination, inventory control, and vendor negotiations. Strong analytical skills coupled with ability to implement cost reduction strategies and improve operational efficiency. Notable success in streamlining supply chain processes, enhancing productivity, and delivering significant cost savings. Possess effective communication skills for liaising between various departments and stakeholders.
Overview
10
10
years of professional experience
Work History
Claims Adjuster II
Triple AAA
01.2024 - Current
- Communicate and interact with a variety of individuals including insured's and claimants
- Explain benefits, coverage's, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements
- Conduct phone investigations to determine liability and damages
- Identify and obtain statements from insured's and claimants to resolve first and third-party claimants and witnesses
- Negotiate within settlement authority with insured's and claimants to resolve first and third-party claims
- Verify and interpret/resolve coverage's by gathering necessary information to ensure policy applicability
- Coordinate with internal and external departments as required
Division Life Insurance Agent
Primerica
01.2020 - Current
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families
Sr. Associate Account Representative
Celanese Engineered Materials
01.2021 - 01.2024
- Establish and support strong relationships with customers, sales managers, regulatory teams, production plants, and planning
- Review, interpret, and process purchase orders with zero error rate, ensuring compliance to contractual agreements, product SKUs, and standard payment terms
- Coordinate load and shipment processes with warehouse personnel and carriers to ensure on time delivery to customer
- Proactively monitor open orders, deliveries to avoid and resolve issues at the earliest possibility and mitigate negative impact of unavoidable disturbances
Claims Adjuster
The Best Claims Solutions
01.2020 - 01.2022
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month, achieving high customer satisfaction ratings by showcasing clear and timely communication throughout the claims process
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk
- Conducted thorough analysis of complex insurance claims by gathering evidence and analyzing documentation
Customer Service Representative
Spectrum
01.2015 - 01.2021
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Implemented quality control measures to uphold company standards.
- Monitored phone calls to provide feedback and coaching.
- Assigned work and monitored performance of project personnel.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Education
Bachelor of Arts - Social Work
University of Missouri Saint Louis
Skills
- Customer Account Management
- SAP ERP/MRP System
- Customer Service
- Order & Transaction Processing
- Cross Functional Collaboration
- Team Leadership
- Multitasking & Prioritization
- Supply Chain Management
- Relationship Building
- Automobile claims specialist
- Claims investigations
- Claims processing
Timeline
Claims Adjuster II
Triple AAA
01.2024 - Current
Sr. Associate Account Representative
Celanese Engineered Materials
01.2021 - 01.2024
Division Life Insurance Agent
Primerica
01.2020 - Current
Claims Adjuster
The Best Claims Solutions
01.2020 - 01.2022
Customer Service Representative
Spectrum
01.2015 - 01.2021
Bachelor of Arts - Social Work
University of Missouri Saint Louis
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