Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Gierczak

West Bend,WI

Summary

Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.


Overview

17
17
years of professional experience

Work History

Sr. Technical Claims Adjuster II

Liberty Mutual
08.2021 - 07.2025
  • Investigate claims of a complex nature based on the degree of the injuries and coverage issues.
  • Work with customer’s to obtain the best outcome given the overall liability and economic exposure.
  • Work closely with defense counsel to manage each case based on the jurisdiction, recent case law and jury verdict research.
  • Thoroughly manage each case based on the jurisdiction, recent case law and jury verdict research. Intensively manage expenses in the defense of every case.
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Maintain compliance with state regulatory requirements through meticulous documentation and adherence to company policies.

Sr. Operations Manager

Liberty Mutual
01.2016 - 08.2021


  • Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
  • Managed employee-related issues encompassing labor, turnover and diversity.
  • Collaborated with cross-functional teams for seamless execution of large-scale initiatives and continuous improvement efforts.
  • Developed a Pathway to Complex program to better prepare litigation specialists for complex claims.
  • Developed and delivered TBI, Neck and Back injury training to complex liability adjusters.
  • Partnered with Vendor Management to identify areas of opportunity and reduce spending.
  • Supervised a team of 17 contractors for business and personal lines insurance claims.

Senior Claims Manager

Liberty Mutual
01.2009 - 08.2016
  • Reduced claims processing time by implementing efficient workflow systems and streamlining procedures.
  • Analyzed complex loss scenarios to determine appropriate coverage limits, fostering informed decision-making across the organization.
  • Collaborated with legal counsel on high-profile cases, protecting company interests and minimizing financial losses.
  • Championed continuous improvement initiatives that streamlined processes and enhanced overall department efficiency.
  • Supervised Case Managers in the handling of claims and provided direction in managing the claim investigation.
  • Handled cases of my own with more complexity independently to include litigated files.
  • Aggressively managed expenses and the life of a claim file.

Education

Associate of Arts - Business Administration And Management

Cardinal Stritch University
Fox Point, WI
05-2001

Skills

  • Analytical thinking
  • Claims analysis
  • Driven professional
  • Effective team engagement

Timeline

Sr. Technical Claims Adjuster II

Liberty Mutual
08.2021 - 07.2025

Sr. Operations Manager

Liberty Mutual
01.2016 - 08.2021

Senior Claims Manager

Liberty Mutual
01.2009 - 08.2016

Associate of Arts - Business Administration And Management

Cardinal Stritch University

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