Moyinsola Makanjuola

Summary

Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.

Overview

years of professional experience

Work History

Fire Claims Adjuster

State Farm Fire & Co.

01.2023 - 12.2025

Executed initial investigations and facilitated negotiations for settlement of assigned fire claims, including theft and homeowners claims.
Managed call center claims processing and addressed customer service inquiries through telephone and email communications.
Executed repair and replacement estimates utilizing Xactimate software.
Processed secure payments for high valued claims.
Leveraged daily software resources, including SCPs, OGs, and ECS, to optimize operational efficiency.
Evaluated and processed complex property claims to ensure compliance with policy guidelines.
Conducted thorough investigations utilizing advanced analytical tools to determine claim validity.
Mentored junior adjusters on best practices for claims management and customer service excellence.
Evaluated complex claims to determine liability and coverage under policy provisions.
Collaborated with legal representatives to negotiate settlements and resolve disputes efficiently.

Account Specialist

Walmart

12.2021 - 12.2022

Facilitated cross-training across multiple departments to enhance understanding of company operations.
Documented customer correspondence in CRM to ensure accurate tracking of requests, issues, and resolutions.
Facilitated client acquisition and managed comprehensive onboarding processes.
Oversaw authorization and evaluation processes for overdrafts and loans.
Addressed and resolved client queries and complaints efficiently.
Executed administrative and clerical tasks, including data entry and filing, to ensure operational efficiency.
Maintained precise records of client accounts and outstanding balances.
Managed receipt, sorting, and tracking of incoming payments.
Verified debit accounts to uphold payment integrity.
Processed and issued receipts for all received payments.
Resolved client inquiries and issues with a focus on customer satisfaction.
Managed secure handling of client data and payment information to ensure confidentiality.
Generated and delivered regular, precise billing data reports.

Account Administrative

United States Army

06.2018 - 05.2019

Executed administrative tasks to enhance operational efficiency.
Executed data entry into company database, ensuring accuracy and integrity of critical information.
Utilized and analyzed data from automated information aggregators to enhance database accuracy.
Compiled data reports and entered findings into company database. Conducted regular data backups to ensure information security.
Facilitated data entry across departments, ensuring timely transitions to new projects.
Facilitated client coordination and delivered essential information for appointment scheduling.
Oversaw management of all incoming calls and voicemails for staff members.

Education

Completed Bachelor of Science - Criminal Justice; Minor Forensic Science

American InterContinental University

01.2024

Skills

ECS / Max settlement
Live Chat Support
Xactimate
Billing
Efficient and Detail-Oriented
Technical Support
Email Support
Salesforce
Critical thinking
Claims investigation

Highly motivated
Settlement negotiation
Texas all lines adjuster license (licensed in all states)
Problem-solving abilities
Decision-making
Policy interpretation
Investigate claims
Third-party liability assessment
Liability valuation

Timeline