SEMKO MUJKIC
EBay Inc
Lake Dallas,TX
2
Languages
1
Certification
17
years of professional experience
Relationship-driven operations professional with 8+ years of experience spanning insurance claims, customer success, risk analysis, logistics, transportation, and business ownership. Proven ability to build client relationships, solve complex problems, collaborate across cross-functional teams, improve operational processes, and deliver exceptional customer experiences in fast-paced environments. Experienced with Salesforce, Xactimate, CRM systems, data analysis, and regulatory compliance. Passionate about leveraging AI, technology, and process improvement to drive business performance and customer success.
Work History
Fire Claims Adjuster
1 Year 9 Months- Negotiated with contractors, vendors, and insureds to reach settlements that balanced customer needs with company guidelines.
- Utilized Xactimate, Salesforce, HAART, Hercules, MS Office Suite, Adobe PDF editing, Claims Management Systems, and SFRP to prepare detailed estimates, manage workflows, and document claims efficiently.
- Risk Assessment & Mitigation
- Conflict Resolution & Negotiation
- Customer Relationship Management (CRM)
- Regulatory Compliance
- Process Improvement
- Data Analysis & Reporting
- Remote/Virtual Collaboration
- “Consistently exceeded performance goals (e.g., 120% to target on claim resolution cycle time).”
- “Recognized for customer empathy and professionalism during post-disaster events (wildfires, hurricanes, floods).”
- “Selected for special projects (large losses, catastrophe team).”
Individual Seller
4 Years 11 Months- Managed product sourcing, listing, and sales strategy for high-profit items, leading to consistent sales growth.
- Analyzed market trends to optimize product visibility and customer engagement, contributing to increased sales revenue.
- Handled operational logistics and coordinated with suppliers, building strong business relationships and supporting inventory management.
- Monitored sales performance and applied operational insights to maximize profitability.
Customer Service Representative
1 Year 8 Months- Provided exceptional customer service by resolving complex issues and managing high-volume inquiries related to policy, billing, and claims information.
- Collaborated with internal teams to ensure seamless service delivery and operational efficiency.
- Assisted in reporting customer feedback and operational metrics to improve service offerings.
- Troubleshot issues and ensured customer satisfaction by promptly addressing concerns and providing accurate information.
Merchandiser & Driver
2 Years 9 Months- Coordinated deliveries and ensured optimal product placement across retail locations.
- Managed inventory levels, optimizing product availability and supporting sales strategies.
- Analyzed operational reports to ensure that merchandise displays and product placement met company standards and customer needs.
- Built and maintained strong relationships with retail managers to enhance operational success and brand visibility.
Business Owner
1 Year 5 Months- Owned and operated a transportation service, managing all aspects of business operations, including client relations and strategic planning.
- Coordinated operational logistics and ensured that all services were delivered on time and within budget.
- Maintained accurate financial records, optimizing profitability through effective cost management.
- Built a loyal client base by providing reliable, high-quality service and proactively identifying customer needs.
Operations Associate (Dock Operations)
7 Years 1 Month- Coordinated freight movement in a fast-paced logistics environment.
- Collaborated with supervisors and operations teams to ensure accurate and timely shipments.
- Maintained safety, quality, and operational standards while meeting production goals.
- Developed strong knowledge of supply chain, warehouse operations, and transportation logistics.
Education
Bachelor of Science - Business Organizational Leadership,Risk Management
Skills
Salesforce
Xactimate
Microsoft Excel
Microsoft Office
CRM Systems
Customer Success
Business Operations
Risk Analysis
Process Improvement
Regulatory Compliance
Data Analysis
Project Coordination
Cross-Functional Collaboration
Logistics Operations
AI & Automation (Learning)
Remote Team Collaboration
Customer Relationship Management
Problem Solving
Certification
- Microsoft Office (Word, Excel, PowerPoint)
- QuickBooks
- Claims Management Software (e.g., Xactimate, CCC ONE)
- Data Entry & Reporting
- Google Drive
- Zoom & Teams
- Adobe Acrobat
- Customer Relationship Management (CRM)
- Salesforce
- AWS (Basic Knowledge)
Languages
English
Native or Bilingual
Croatian
Native or Bilingual
Timeline
Fire Claims Adjuster
State Farm Insurance Inc
11.2024 - CurrentRead More
Customer Service Representative
Geico
11.2022 - 07.2024Read More
Individual Seller
EBay Inc
09.2021 - CurrentRead More
Merchandiser & Driver
PepsiCo
03.2018 - 12.2020Read More
Business Owner
Always Ready Transport LLC
09.2016 - 02.2018Read More
Operations Associate (Dock Operations)
UPS
08.2009 - 09.2016Read More
University of North Texas
Bachelor of Science from Business Organizational Leadership,Risk Management
Read More
Certifications
- Licensed Claims Adjuster in All States
- IBM Certified (Details as Applicable)
- [Optional] Treasury Management Certification (CTP) – Association for Financial Professionals (In Progress)