Steven Broughton
Smyrna,GA
Summary
Highly motivated Workers Compensation Claims Adjuster with experience in the insurance industry. Proven track record of efficiently processing a high volume of claims while ensuring accuracy and compliance. Excellent problem-solving and communication skills with a commitment to providing superior customer service. Experienced in working with multiple computer systems to maintain accurate records.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Workers Compensation Claims Adjuster
Assurant
Atlanta, GA
08.2023 - 08.2025
- Conduct comprehensive investigations to analyze work-related incidents and determine claim validity.
- Review medical records, wage statements, and other documentation to ensure accurate claim handling.
- Coordinated with healthcare providers to gather necessary information for claims processing.
- Verify policy coverage, gather necessary information, and maintain file documentation while authorizing disbursements.
- Foster strong relationships with clients, delivering exceptional customer service throughout the claims process.
Workers Compensation Claims Adjuster
Crawford
Marietta, GA
08.2021 - 07.2023
- Analyzed claims to determine eligibility and appropriate compensation levels.
- Maintain accurate records and reports to comply with federal and state regulations.
- Coordinate with medical providers, employers, and injured workers to facilitate treatment and return-to-work programs.
- Manage proper claim diary requirements, and ensure claims are adhered to in a timely manner.
- Calculated amounts owed to claimants and issued company checks for appropriate compensation to close claims completely.
Claims Reviewer
Building Generation
Loganville, US
01.2021 - 01.2022
- Focused on questionable claims to determined weather payment is warranted
- Entered claim payments, reserves and new claims with accompanying file documents into computer systems
- Utilizes resources to ensure proper claim handling
- Provided clients with information regarding their rights and guidelines
Chemical Operator
Compass Chemical
Atlanta, US
01.2018 - 01.2022
- Monitored meter readings, reactor levels, mixers, temperature, and pressure
- Collected samples for Quality Control testing and wastewater management
- Utilized and conducted maintenance on pumps, valves, hoses, and filters
- Provided training to new hires on how to operate the equipment
- Strictly adhered to documented operating procedures, mixing, and blending ingredients as directed
- Conducted pre/post inspections of all equipment in order to minimize downtime
Education
Rowan University
Glassboro, NJ, USSkills
- Salesforce
- Sir
- Genesys
- Xactimate
- Microsoft Office Suite
- MS office
Certification
*Florida * South Carolina
* Georgia * North Carolina
* Texas * Minnesota
* Michigan * Oklahoma
* Louisiana * New Mexico
* Kentucky * Delaware
Military Service
United States Navy
Timeline
Workers Compensation Claims Adjuster
Assurant
08.2023 - 08.2025
Workers Compensation Claims Adjuster
Crawford
08.2021 - 07.2023
Claims Reviewer
Building Generation
01.2021 - 01.2022
Chemical Operator
Compass Chemical
01.2018 - 01.2022
Rowan University