Jeffery Hammonds
Rex,GA
Summary
Personable Claims Adjuster with first-rate skills in risk assessment, mitigation, and policy interpretation. Adept at investigating and resolving liability exposures in over 48 states while abiding by each state's specific requirements. Talented at organizing and prioritizing time-sensitive claims and projects.
Overview
11
11
years of professional experience
Work History
Claims Adjuster
State Farm
04.2022 - Current
- Deliver high-quality service to customers to assess vehicle repair needs, damages, and compensation, communicate with empathy and understanding throughout the claims process and achieve customer satisfaction scores of 92% annually.
- Manage a high volume caseload without sacrificing quality or timeliness in delivering resolutions to clients' auto accident-related issues.
- Perform physical inspections of vehicle damages, create estimates and valuations, and conduct negotiations for settlements totaling $5K-$150K
- Mitigate potential litigation risks through careful attention to detail in documenting evidence gathered during investigations and claim evaluations.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Organized, planned and documented materials for auto and property claims.
Machine Operator/Crew Lead
The Clorox Company
10.2013 - 04.2022
- Oversaw a team of 10 machine operators, ensuring efficient operation of production machinery within Clorox; Acknowledged as Top Producing Team 2018-2021.
- Conducted comprehensive training for team members on machine operation, safety protocols, and quality control standards, reducing machinery-related incidents by 30%
- Collaborated with cross-functional teams to streamline production processes, leading to a 15% increase in productivity throughout the facility
- Implemented continuous improvement strategies, including lean manufacturing techniques, to enhance production efficiency and product quality
Education
Some College (No Degree) - Computer Information Technology
DeVry University
Decatur, GASkills
- Claims Management: Auto Liability, Total Loss, Fire/Theft
- Complex Problem-Solving
- Insurance Claims Analysis
- ECS and Max
- Loss Valuation
- Xactimate and XactContents
- Estimate Reconciliation
- Teamwork and Collaboration
- Performance Management
LICENSURE/TRAINING
- State Farm Auto Adjuster Training
- All-Lines Adjuster License (GA, FL, TX, LA, KY, CT, DE, NC, SC, NH, NM, OK, VT, RI)
- Leading People and Teams
- MAX Claims Settlement
Timeline
Claims Adjuster
State Farm
04.2022 - Current
Machine Operator/Crew Lead
The Clorox Company
10.2013 - 04.2022
Some College (No Degree) - Computer Information Technology
DeVry University