Demarcus Vaughn
Mesquite
Summary
DETAIL-ORIENTED AND RESULTS-DRIVEN CLAIMS ADJUSTER WITH 5 YEARS OF EXPERIENCE SPECIALIZING IN AUTO DAMAGE ASSESSMENT, LIABILITY DETERMINATION, AND TOTAL LOSS EVALUATIONS. PROVEN EXPERTISE IN VEHICLE INSPECTIONS, REPAIR PROCESS NEGOTIATIONS, AND DELIVERING TIMELY, CUSTOMER-FOCUSED CLAIMS RESOLUTIONS. ADEPT AT MANAGING COMPLEX CASES, ENSURING COMPLIANCE WITH INDUSTRY REGULATIONS, AND UTILIZING ADVANCED CLAIMS MANAGEMENT SYSTEMS FOR ACCURATE DOCUMENTATION AND DECISION-MAKING.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Adjuster
First Chicago Insurance Company
08.2023 - 12.2023
- Managed auto damage claims, conducting vehicle inspections and preparing accurate repair estimates
- Handled total loss evaluations, guiding customers through the claims resolution process
- Collaborated with repair facilities to ensure fair pricing and timely repairs
- Documented all claim activities in compliance with company policies and local regulations
- Examined claims forms and other records to determine insurance coverage.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
Claims Examiner and File Reviewer
Chubb
05.2022 - 01.2023
- Reviewed and analyzed claim files for accuracy and compliance with company standards
- Assessed liability and provided recommendations for resolution of complex claims
- Coordinated with adjusters, legal teams, and repair facilities to facilitate claim resolution
- Delivered comprehensive reports to management for strategic decision-making
Total Loss Adjuster
Liberty Mutual
10.2021 - 07.2022
- Conducted detailed inspections for total loss evaluations of autos, motorcycles, and commercial vehicles
- Determined liability and negotiated settlements with claimants and repair shops
- Coordinated vehicle inspections with vendors, ensuring timely processing of claims
- Communicated effectively with policyholders, maintaining a customer satisfaction rate above target
- Identified potential instances of fraud by thoroughly investigating suspicious claim activities, safeguarding company assets from potential losses.
Liability Claims Adjuster
Allstate
01.2019 - 11.2019
- Investigated liability claims involving single and multi-vehicle accidents
- Conducted vehicle inspections, prepared repair estimates, and resolved claims efficiently
- Negotiated settlements with claimants and repair facilities, adhering to company standards
- Delivered empathetic customer service, guiding policyholders through the claims process
Auto Initial Loss Reporting Specialist
State Farm
01.2017 - 04.2017
- Handled initial loss reports for auto claims, ensuring prompt and accurate data entry
- Assisted customers in understanding the claims process, providing clear and empathetic communication
- Coordinated with adjusters and repair facilities to facilitate timely vehicle inspections and repairs
Education
Master of Science - Sports Administration
Henderson State University
Arkadelphia, ARBachelor of Science - Leisure Service Management
Henderson State University
Arkadelphia, ARSkills
- AUTO DAMAGE ASSESSMENT
- VEHICLE INSPECTION & ESTIMATICS
- TOTAL LOSS EVALUATIONS
- REPAIR PROCESS NEGOTIATION
- CLAIMS DOCUMENTATION & REPORTING
- LIABILITY ASSESSMENT
- CUSTOMER SERVICE EXCELLENCE
- COMPLIANCE WITH LOCAL LAWS & REGULATIONS
- PROFICIENCY IN CLAIMS MANAGEMENT SOFTWARE
- TIME MANAGEMENT & ORGANIZATION
- VALID DRIVER’S LICENSE & CLEAN DRIVING RECORD
- CLAIMS INVESTIGATION
Certification
Texas All Lines Adjuster Licenses
Community Service
Omega Psi Phi Fraternity Inc., Demonstrated leadership and community engagement through fraternity initiatives, fostering teamwork and service excellence.
Timeline
Claims Adjuster
First Chicago Insurance Company
08.2023 - 12.2023
Claims Examiner and File Reviewer
Chubb
05.2022 - 01.2023
Total Loss Adjuster
Liberty Mutual
10.2021 - 07.2022
Liability Claims Adjuster
Allstate
01.2019 - 11.2019
Auto Initial Loss Reporting Specialist
State Farm
01.2017 - 04.2017
Bachelor of Science - Leisure Service Management
Henderson State University
Master of Science - Sports Administration
Henderson State University
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