Issac Revilla
San Antonio
Summary
Results-driven Auto Claims Adjuster experienced in investigating, evaluating, negotiating, and resolving complex automobile insurance claims. Expertise in liability determination, policy interpretation, and regulatory compliance. Recognized for leadership and collaboration while mentoring peers and ensuring high-quality customer experiences. Manages high-volume caseloads in fast-paced environments with strong attention to detail and effective decision-making.
Overview
3
3
years of professional experience
Work History
Team Captian / Auto Claims Adjuster - Core
USAA
San Antonio
02.2023 - Current
- Managed a high-volume inventory of automobile insurance claims from initial investigation through resolution while consistently meeting production and quality standards.
- Investigated accidents by reviewing statements, police reports, repair estimates, photographs, and supporting documentation to determine liability and coverage.
- Applied policy language and state insurance regulations to ensure accurate claim decisions and fair settlements.
- Negotiated settlements with claimants and repair facilities, achieving balance between customer satisfaction and company objectives.
- Conducted interviews with insureds, claimants, witnesses, law enforcement officers, and medical providers to establish claim facts.
- Identified potential fraud indicators and escalated claims for additional investigation.
- Utilized multiple internal systems to effectively manage workload, prioritize tasks, and maintain timely claim resolution.
- Provided exceptional customer service by clearly explaining coverage decisions, resolving concerns, and maintaining professionalism in challenging conversations.
- Served as Team Captain by mentoring fellow adjusters, assisting with daily operations, sharing best practices, and supporting leadership initiatives.
Education
TX Active P&C Adjuster License -
Kaplan
San Antonio, TXHigh School Diploma -
Somerset High School
United StatesSkills
- Auto Claims Investigation
- Liability & Coverage Analysis
- Claims Negotiation
- Damage Assessment
- Total Loss Evaluation
- Fraud investigation
- Policy Interpretation
- Claims Documentation
- Regulatory Compliance
- Risk Assessment
- Claims Management Systems
- Microsoft Office Suite
- Team Leadership
- Coaching & Mentoring
- Time Management
- Customer Conflict Resolution
- Claims Software
Timeline
Team Captian / Auto Claims Adjuster - Core
USAA
02.2023 - Current
TX Active P&C Adjuster License -
Kaplan
High School Diploma -
Somerset High School