Verna Riad
Chandler
Summary
Experienced Auto Claims Specialist with a robust background in customer service, property damage claims, and loss mitigation. Recognized for calm, professional communication under pressure and exceptional documentation skills. Eager to expand into more complex injury-related claims and grow with a dynamic, high-integrity team. Proficient in Microsoft Outlook, call documentation, and policy application. Committed to continuous learning and delivering exceptional service.
Overview
17
17
years of professional experience
Work History
Auto Claims Associate
State Farm Insurance
Tempe
09.2023 - 04.2025
- Investigated and processed auto damage claims from intake through resolution.
- Conducted liability and coverage assessments across multiple state jurisdictions in compliance with applicable insurance policies.
- Utilized Microsoft Outlook and internal systems to manage daily tasks and maintain accurate claim documentation.
- Assisted in minor bodily injury claims by reviewing reports and supporting senior adjusters.
- Maintained high call volume with professionalism, empathy, and clear documentation.
Mortgage Loan Processor
Bank of America
Phoenix
01.2016 - 05.2022
- Managed 100–130 active loan files while maintaining compliance and customer satisfaction.
- Liaised between underwriters and clients, ensuring timely delivery of complete documentation.
- Top-tier performer in loan processing accuracy, with strong attention to federal and internal guidelines.
Customer Assistance Specialist
JP Morgan Chase
Phoenix
01.2008 - 01.2016
- Supported clients in crisis through foreclosure, short sale, and loan modification processes.
- Handled escalated situations with empathy and precision, earning 15+ customer service awards.
- Ranked in top 10% for customer satisfaction out of 75 employees.
Education
High School Diploma -
Winston High School
Lethbridge, CanadaSkills
- Auto Claims Investigation
- Policy Coverage Application
- Microsoft Outlook & Office Suite
- Documentation & Reporting
- Customer Communication
- Liability Assessment
- Conflict Resolution
- Case Management Exposure (BI)
- Organizational Efficiency
- Remote/Hybrid Collaboration
Additional training
- Property/Casualty training
- Valid Property/Casualty insurance adjuster license
Timeline
Auto Claims Associate
State Farm Insurance
09.2023 - 04.2025
Mortgage Loan Processor
Bank of America
01.2016 - 05.2022
Customer Assistance Specialist
JP Morgan Chase
01.2008 - 01.2016
High School Diploma -
Winston High School