Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Jesse Epps

Humble,TX

Summary

Eager to apply insurance knowledge as well as experience with working with attorneys to positively influence organizational and operational objectives, as well as using leadership and intellect in a constructive manner.

Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex liability claims. Committed to maintaining customer satisfaction and contributing to company success.

Experienced [Type] Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering [Number] years of experience and willingness to take on any challenge.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate [Type] systems. Effective at operating within [Type] regulations and [Type] department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Operations Claims Specialist

Chubb Insurance
2019.11 - Current
  • Handle approximately 30-50 investigations a month from beginning investigative phase through billing cycle
  • Assist claims department by reassigning claim files, document extracting and preparing to send to defense counsel, and paying legal bills
  • Worked with claims adjusters to expedite processing in alignment with procedures.
  • Communicated effectively with staff members of operations, finance and clinical departments.
  • Posted payments to accounts and maintained records.
  • Reviewed and resolved discrepancies with invoices, working closely with accounting team.
  • Collaborated with various departments to support daily activities oversight and coordination.
  • Handled customer needs and issues by working with representatives and customers directly.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.

Claim Adjuster

State Farm Insurance
2016.03 - 2019.10
  • Used customer service skills and empathy to assist customers’ many intrinsic issues with the claims process
  • Conducted liability investigations through interviewing both insureds and claimants, as well as observing points of impact and using Google Maps to do scene investigations
  • Acted as a resource by assisting teammates with claims and helping to increase subrogation numbers.
  • Verified insurance claims and determined fair amount for settlement.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Answered customer questions regarding deductibles.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Examined photographs and surveillance and any other documents relating to claims.
  • Issued payouts to claimants.
  • Coordinated with local body shops to assign repair jobs and obtained rental vehicles for customers for duration of restoration process.
  • Enhanced customer satisfaction by delivering honest advice to policyholders in regards to repair work and body shop processes.
  • Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
  • Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
  • Kept current on insurance regulations, laws, policies and procedures.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.

Legal File Clerk

The Lindsey Firm
2009.06 - 2016.03
  • Maintained high caseload from start to finish
  • Preserved structural integrity of files from start to finish
  • Compiled bodily injury demands to be sent to insurance claims adjusters.
  • Produced and filed various legal documents and electronically preserved updated case record system.
  • Completed data entry of legal documents into electronic filing systems.

Education

Master of Arts - Creative Writing

University of Texas At El Paso
El Paso, TX
12.2024

Master of Business Administration - undefined

Devry University
Decatur, GA
12.2018

Bachelor of Arts in English - undefined

Georgia State University
Atlanta, GA
08.2015

Skills

  • Accident Investigations
  • Verbal Communication
  • Auto Claims Investigation
  • Proficient in Word
  • Proficient in Enterprise Claims System (ECS), ECOS, GRA, and ClaimsConnect
  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Self Motivation
  • Attention to Detail
  • Adaptability and Flexibility
  • Written Communication

Awards

Published three times in Georgia State’s Underground literary journal – Fall 2013 (short story), Spring 2014 (poem), Fall 2014 (poem).

Timeline

Operations Claims Specialist

Chubb Insurance
2019.11 - Current

Claim Adjuster

State Farm Insurance
2016.03 - 2019.10

Legal File Clerk

The Lindsey Firm
2009.06 - 2016.03

Master of Business Administration - undefined

Devry University

Bachelor of Arts in English - undefined

Georgia State University

Master of Arts - Creative Writing

University of Texas At El Paso
Jesse Epps