Laurie Sayre
White Settlement
Summary
Detail-oriented Claims Specialist with strong skills in claims processing and investigation. Proven ability to enhance customer satisfaction through effective communication and policy interpretation.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Claims Specialist
Aon Insurance
Plainview, NY
03.2025 - Current
- Processed insurance claims efficiently, ensuring accuracy and compliance with company policies.
- Collaborated with clients to gather necessary documentation for claims processing.
- Utilized industry-specific software to track claim status and manage case files.
- Resolved customer inquiries related to claims, enhancing client satisfaction and trust.
Liability Claims Specialist
State Farm
Plano, TX
02.2023 - 03.2025
- Evaluated and processed liability claims to determine validity and assess coverage options.
- Collaborated with stakeholders to gather necessary documentation and evidence for claims resolution.
- Communicated with claimants to explain processes, answer questions, and provide updates on claim status.
- Conducted investigations into incidents, analyzing details to identify potential fraud or discrepancies.
- Assisted in coordinating settlements by negotiating terms and facilitating communication between parties involved.
- Utilized claims management software to document progress and maintain organized case records effectively.
General Store Manager
Dollar Tree
Fort Worth, TX
07.2015 - 06.2022
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed inventory levels, optimizing stock replenishment processes to reduce shortages.
- Trained and mentored staff, enhancing team performance and customer service standards.
- Implemented promotional strategies to drive sales and improve store visibility.
- Developed schedules to ensure adequate staffing levels during peak hours, improving customer experience.
- Enhanced operational efficiency by streamlining workflows and reducing waste in store processes.
Education
High School Diploma -
Temecula Valley High School
Temecula, CASkills
- Claims
- Claims processing
- Claims investigation
- Verbal communication
- Policy interpretation
- Claims analysis
- Accident investigations
Certification
- Licensed Texas State Adjuster -Current
Timeline
Claims Specialist
Aon Insurance
03.2025 - Current
Liability Claims Specialist
State Farm
02.2023 - 03.2025
General Store Manager
Dollar Tree
07.2015 - 06.2022
High School Diploma -
Temecula Valley High School