Armani Brown
Lifepoint Health
FAIRPORT,NY
6
years of professional experience
Detail-oriented early-career billing and claims professional with experience in insurance follow-up, account reconciliation, and payer communication. Skilled in resolving denials, correcting discrepancies, and maintaining compliance across billing records. Known for accurate data entry and clear verbal communication.
Work History
Claims Specialist
1 Year 11 Months- Resolved complex claim denials through payer follow-up, documentation review, and accurate appeal submissions.
- Investigated denied, underpaid, and rejected claims using EHR and claims management systems.
- Audited claim data for compliance with payer rules, reducing rework and processing delays.
- Coordinated with revenue cycle teams to correct billing discrepancies and support timely reimbursement.
Data Entry Clerk
9 Months- Entered high-volume information with consistent speed and strong attention to detail.
- Verified data accuracy across spreadsheets and databases, reducing record discrepancies.
- Reconciled source documents against system records to correct errors promptly.
- Maintained confidential files and digital records for efficient retrieval.
- Updated customer and account records while preserving data integrity.
- Coordinated with cross-functional teams to resolve missing or incomplete information.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
Billing Specialist
1 Year- Reconciled insurance claims, payments, and adjustments to maintain accurate accounts receivable records.
- Reviewed invoices for coding errors and corrected billing entries to support compliant transactions.
- Investigated denied claims and coordinated follow-up with payers to expedite payment resolution.
- Processed patient billing inquiries and resolved account discrepancies using pharmacy billing systems.
Customer Service Representative
7 Months- Resolved inbound customer inquiries across phone, chat, and email channels with accurate, timely support.
- De-escalated difficult conversations by using active listening and clear, solution-focused communication.
- Applied company policies and knowledge base resources to resolve billing, account, and product issues.
- Documented interactions in CRM systems to maintain complete case history and service continuity.
- Tracked customer concerns through follow-up actions until full resolution and confirmation.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Crew Member
1 Year 1 Month- Delivered fast, accurate drive-thru service while maintaining order quality and guest satisfaction.
- Operated POS system to process orders, payments, and menu customizations efficiently.
- Prepared burgers, fries, and beverages following food safety and recipe standards.
- Maintained clean kitchen, dining, and service areas to support health code compliance.
- Trained new crew on station setup, guest service, and operational procedures.
- Worked front counter, drive-thru and other areas.
- Resolved customer concerns professionally while preserving speed, accuracy, and brand standards.
Sales Associate
1 Year 1 Month- Assisted customers with product selection, sizing, and store navigation.
- Processed cash, credit, and gift card transactions accurately at register.
- Restocked merchandise, organized stockroom, and maintained full sales floor presentation.
- Recovered fitting rooms and returned items to proper departments promptly.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Online Grocery Pickup Associate
5 Months- Picked online grocery orders using handheld devices, following customer instructions and store routing.
- Verified product freshness, quality, and expiration dates before staging orders for pickup.
- Substituted unavailable items with approved alternatives, maintaining order accuracy and customer satisfaction.
- Staged completed orders in designated cooler, freezer, and ambient pickup areas.
Cashier
10 Months- Operated POS register to process cash, credit, debit, and EBT transactions accurately.
- Balanced cash drawer and prepared end-of-shift reports with consistent attention to detail.
- Scanned items, applied discounts, and resolved pricing discrepancies at checkout.
- Provided friendly customer service while answering questions and directing shoppers to products.
- Verified age-restricted purchases and followed store policies for regulated sales.
Education
Associate of Science
Skills
Claims
Claims management
Claims review
Claims analysis
Documentation review
Compliance management
Claims assessment
Microsoft Word
Microsoft Office
Claims data management
Claims documentation
Claims reportingcelcelcelcel
Timeline
Data Entry Clerk
Bold
01.2026 - 10.2026Read More
Claims Specialist
Lifepoint Health
01.2025 - 12.2026Read More
Billing Specialist
CVS Pharmacy
12.2024 - 12.2025Read More
Customer Service Representative
Concentrix
04.2024 - 11.2024Read More
Crew Member
Wataburger
03.2023 - 04.2024Read More
Sales Associate
Burlington
01.2022 - 02.2023Read More
Online Grocery Pickup Associate
Walmart
08.2021 - 01.2022Read More
Cashier
Dash's Market
08.2020 - 06.2021Read More
Strayer University
Associate of Science
Read More