Christian Menez
Las Vegas,NV
Summary
Dynamic Claims Specialist with a proven track record at AllState, excelling in claims processing and customer service. Leveraging critical thinking and strong communication skills, I effectively resolved complex claims, enhancing customer satisfaction and fostering partnerships with external stakeholders. Committed to delivering efficient solutions while maintaining compliance and attention to detail.
Overview
5
5
years of professional experience
Work History
Claims Specialist
AllState
11.2022 - Current
- Handle high-volume inquiry calls, providing timely and empathetic support to customers throughout the claim process
- Effectively manage claims, prioritize tasks, and maintain excellent organizational skills to ensure efficient claim resolution
- Develop strong working relationships with external partners, including adjusters, legal counsel, and medical professionals
- Apply critical thinking and negotiation skills to settle complex claims fairly and accurately
- Communicate with customers and third parties to gather/provide information, process claims payments, and address complex claims-related concerns
Customer Service Representative Mentor (Remote)
PNC Bank
11.2020 - 11.2022
- Provided exceptional customer service via phone, utilizing the CARES model to identify and resolve banking issues and needs
- Mitigated risk by authenticating callers using PNC protocols and procedures
- Documented complaints and escalated calls as necessary to resolve issues
- Utilized positive positioning to create a positive customer experience, maintain customer loyalty, and identify opportunities to educate customers on their financial well-being
- Partnered with sales teams for upselling and cross-selling opportunities that resulted in increased revenue for the company while maintaining excellent customer relations.
Education
Bachelor of Science - Cyber Security
ITT Technical Institute
Sylmar12-2014
No Degree - Insurance
Exam FX
08-2025
Associate of Science - Computer Networking
ITT Technical Institute
Sylmar, CA06-2008
Skills
- Claims
- Claims processing
- Claims investigation
- Verbal communication
- Microsoft office
- Compliance management
- Policy interpretation
- Claims analysis
- Estimate preparation
- Forms validation
- Critical thinking
- Customer service
- Attention to detail
- Problem-solving
- Claims adjustment
- Insurance coverage verification
- Data entry
- Small claims payouts
- Computer proficiency
Timeline
Claims Specialist
AllState
11.2022 - Current
Customer Service Representative Mentor (Remote)
PNC Bank
11.2020 - 11.2022
Bachelor of Science - Cyber Security
ITT Technical Institute
No Degree - Insurance
Exam FX
Associate of Science - Computer Networking
ITT Technical Institute
Similar Profiles
Kayla RansomKayla Ransom
Sr. Litigation Consultant at ALLSTATESr. Litigation Consultant at ALLSTATE
DIJON WILEYDIJON WILEY
Account Manager at AllstateAccount Manager at Allstate
Erika CabreraErika Cabrera
Insurance Agent / Customer Service Rep. at AllstateInsurance Agent / Customer Service Rep. at Allstate
Shannon JamesShannon James
Licensed Sales Producer at AllstateLicensed Sales Producer at Allstate
Olivia MyersOlivia Myers
Receptionist Development Leader at Abby ConnectReceptionist Development Leader at Abby Connect