WESLYN MILTON
San Antonio,TX
Summary
Experienced Auto Claims Adjuster with a 1-year track record of providing exceptional customer service to auto claims customers. Excellent knowledge of policies and claim settlement procedures. Laid back and relaxed to handle irate customers with ease and professionalism.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Licensed All Lines Auto Claims Adjuster/ Allcat Claims INC
Allcat Claims LLC
San Antonio , TX
02.2023 - Current
- Proficient at navigating Guidewire and ALR Claims Systems
- Servicing USAA members with auto claims questions and concerns in an inbound call center environment
- Assisting members with setting rental, towing and auto appraisal assignments.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Analyzed policy language to ensure compliance with state regulations and company policies.
- Researched applicable laws related to automobile accidents or losses.
- Assessed damages to vehicles and property resulting from a variety of incidents.
- Negotiated settlements with claimants when appropriate.
- Reviewed previous claims for possible fraud or misrepresentation of facts.
- Prepared detailed notes in claim summarizing all aspects of the claims process.
- Works with customers to arrange vehicle inspections
- Became certified and licensed to handle cases in several different states
Master 1 Stylist
The Salon by Instyle inside JC Penney's
02.2013 - Current
- Providing comprehensive hair services and treatments according to clients' preferences and needs
- Recognized by management for providing excellent customer service
- Assisted reception desk by answering phones, scheduling appointments through MEEVO and processing payments
- Maximized company profits through effective product sales and updated customer service standard to obtain return clients.
Stylist/Assistant Manager
Supercuts Corp.
08.1998 - 02.2013
- Completed manual and computerized scheduling, bookkeeping and inventory management procedures
- As a key holder, tracked profits and sales accuracy through shift changes and bank depositing.
Education
Southwest School of Business
08.1998
Some College (No Degree) - Medical Billing And Coding
Southern Careers Institute
San Antonio, TXSkills
- ICD 10, CPT, and medical terminology
- Microsoft Word and Excel
- Online Claims Submission
- Examining auto claims thoroughly for coverage and policy limits issues
- Assisting members and clients with auto damage issues with the utmost of empathy
- Trained in EHR/EMR
- Excellent customer service skills and knowledge
- Extensive training in conflict resolution
- Generating payments for repair facilities, rentals, total losses for vehicles and lien holders
- Bookkeeping
- Multi-Line Phone System
- Claims Investigation
- Claims Handling
- Billing
- Damage Assessment
- Policy Interpretation
- Customer Service Expertise
- Written Communication
- Time Management Abilities
- Analytical Skills
- Interpersonal Skills
- Active Listening
- Multitasking
Affiliations
- Very active member of Girl Scouts of America, teacher young ladies leadership skills and values to guide their actions and provide the foundation for sound decision making and contribute to the improvement of society through their abilities and cooperation with others,
Certification
- Adjuster- All Lines- Issue Date 02/17/2023- License # 2964389/ Expiration Date- 8/31/2025
Timeline
Licensed All Lines Auto Claims Adjuster/ Allcat Claims INC
Allcat Claims LLC
02.2023 - Current
Master 1 Stylist
The Salon by Instyle inside JC Penney's
02.2013 - Current
Stylist/Assistant Manager
Supercuts Corp.
08.1998 - 02.2013
Southwest School of Business
Some College (No Degree) - Medical Billing And Coding
Southern Careers Institute
- Adjuster- All Lines- Issue Date 02/17/2023- License # 2964389/ Expiration Date- 8/31/2025
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